Shahriar

Please deactivate the “Open in Browser” option from the Downloads Manager basic settings tab. If that doesn’t solve the issue send temporary wp-admin login info in private reply.

Most probably a JS conflict issue. You can try deactivating Bootstrap Js from Downloads > Settings > User Interface. If that doesn’t work try deactivating other plugins or changing the active theme to find out the conflict. If none of these works please send temporary wp-admin login info as a private reply to check the issue.

Please use this shortcode https://www.wpdownloadmanager.com/doc/short-codes/wpdm_tag-query-all-downloads-from-specified-tags/

You can also use the [wpdm_package_title] tag to get the package title.

Sorry for the delayed reply.

You are providing package access through the allowed roles option in category settings. For example, user developement-2 is getting access to the Attendant: development-1 pdf pacakge of its category Attendant. The Attendant category provides access to the Albion Academy: Attendant role. Both developement-2 and developement-1 have this role.

Files can be accessible by a user if the file has a category that is accessible by the user’s role. And user can also access the file if they are given access to the file using the username from package settings. Maybe that’s why your file is accessible by both users.

Anyway, if you want me to take a closer look, please send temporary wp-admin login info as a private reply.

Yes, you can.

Hi,
If the “Open in Browser” option is enabled the ?wpdmdl=PACKAGE_ID link will open the file on the browser ( when possible, for some file types not possible ).

To open the file in a new tab you need a custom link/page template with the following code,

<a href="[download_ur]" target="_blank" rel="noopener">Download Now!</a>

Thanks.

Hi,
I think you can utilize the master download link for your use case. You can copy the master download link of a package from the ‘Al Files’ admin page. Just click the mini download icon under the package name.
You can also use this URL format to share the direct download link https://site.io/download/my-file/?wpdmdl=PACKAGE_ID But this will work only when the package has no locks or restrictions.
Note: Deleted duplicate replies in this ticket. Your old reply was marked as spam for an unknown reason. I have unspammed it.
Thanks.

Yes, Lazy Download works with the free version of Download Manager.

Hi,
Do you mean you want to open the file on the browser when the visitor clicks the download button? It is possible by setting the option “Open in browser” from Downloads > Settings > General Tab.
Thanks.

Hi,
You can edit the popup form following the method Tanvir stated above.

FYI Password and email locks are submitted separately as these locks are not linked. But using the Form Lock addon you can lock a package behind a customized form.

Another option is using the Advanced Custom Fields addon to capture additional data with email lock but this one doesn’t provide the password feature.

Thanks.

Please email it to support@wpdownloadmanager.com and mention this ticket link in your email.

Hi,

Fixed the order status issue. Now you can download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

If you face a license-related issue please check the linked site from your order details page. You have to unlock the license from the old site when moving the license to a new domain.

Also, your pro-forum access has been activated.

Thanks.

Hi,
So you want to display downloads only when the user clicks on a category. In other words, want to stop loading all packages when the page loads.

It is not possible out of the box but with minor code adjustments, you can implement it. As long as this feature is not added to the add-on you have to make these changes after each update of the addon ( if you update the addon ).

In /plugins/wpdm-archive-page/assets/js/scripts.js file comment the line no 353 as shown in the following screenshot,

Also, add the following CSS to your customizer’s Custom CSS option,

.wpdmap-header-card .card-footer {
    display: none;
}

Use the following shortcode,

[wpdm_archive button_style="primary" template="default" order_by="post_title" order="ASC" items_per_page=12 cols=1]

Best regards.

Please check now. Let us know if still facing issue.

Please try again now. You can download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

Please send me the PHP error log file. There is a fatal error on that specific category page, we need to pinpoint the origin of that error to solve the issue.

Please send temporary wp-admin login info as a private reply to check the issue. Looks like the popup isn’t working for the package download link button.

Do you mean your zip download works but single file downloads don’t? Please share your package link ( download page ) to check.