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Siamak

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Dec 6, 2023 at 9:14 am in reply to: Fatal/Critical error on website #191826

Siamak
Member

It appears that our site was hacked somehow. WE have now restored from backup and everything seems to work fine. Many thanks for your help and excellent service

Dec 3, 2023 at 7:50 pm in reply to: Fatal/Critical error on website #191764

Siamak
Member
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Dec 3, 2023 at 1:30 pm in reply to: Fatal/Critical error on website #191761

Siamak
Member
This reply has been marked as private.
Dec 2, 2023 at 7:52 pm in reply to: Fatal/Critical error on website #191755

Siamak
Member

Ok, I have now installed the new version and activated it. However when I access my packages and try to download them, I get “File not found” error. Any suggestions?

Dec 2, 2023 at 6:32 pm in reply to: Fatal/Critical error on website #191754

Siamak
Member

Thank you Nayeem. I have now managed to download it. I am hoping that installing the upgrade will resolve the issues we have been having and that the upgrade will keep all the data and the file structure intact

If there’s anything that I need to specifically consider, please let me know. I will check the info on your website too

All he best

Dec 1, 2023 at 10:13 am in reply to: Fatal/Critical error on website #191711

Siamak
Member

Hi Naweem. Your support team has just re-activated my pro account (that I have been paying for annually) which enable me to access this forum and update my version of Pro . However, when I try to download the latest version, it is asking for $99. But I have already paid $45 a few month ago to renew it! Do I need to pay double? Or do I get the latest version under my current subscription?

Oct 24, 2018 at 11:53 am in reply to: Single Column, Image Top, Extended template issue #88580

Siamak
Member

This worked perfectly. Thanks a lot for your help.

Oct 23, 2018 at 8:46 am in reply to: Single Column, Image Top, Extended template issue #88525

Siamak
Member

Thank you for your help. I used [file_list_extended] because I wanted to display the i mage and [file_list] doesn’t include this feature. But my ideal solution would be to word wrap the titles when using [file_list_extended] instead of truncating them on smaller screens. Is this possible? Can I change the code to do this. This would be a useful addition to the template.

Also, how do you change the font of the titles in any template?

Oct 22, 2018 at 6:03 pm in reply to: Single Column, Image Top, Extended template issue #88502

Siamak
Member
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Oct 22, 2018 at 4:15 pm in reply to: Single Column, Image Top, Extended template issue #88493

Siamak
Member
This reply has been marked as private.
Oct 22, 2018 at 9:54 am in reply to: Single Column, Image Top, Extended template issue #88483

Siamak
Member

Please, can someone reply to this. The client is waiting for a solution. Thanks

Oct 21, 2018 at 8:33 pm in reply to: Single Column, Image Top, Extended template issue #88477

Siamak
Member

Also, how can I edit my posts?

Sep 30, 2018 at 7:50 am in reply to: Single Column, Image Top, Extended template issue #87576

Siamak
Member

Also, can the font be changed into a responsive one on the document title so that it gets adjusted on smaller screens? At the moment. long document titles get truncated on smaller screens. This is very inconvenient obviously

Sep 11, 2018 at 2:13 pm in reply to: Zip file Downloads are empty – 0Kb #87018

Siamak
Member

Don’t worry about my previous question. I found the answer in another forum

Sep 11, 2018 at 1:47 pm in reply to: Zip file Downloads are empty – 0Kb #87017

Siamak
Member

One more question on this. How can I remove the Zip download link from the template if it doesn’t work. I cannot find any way of doing this even after trying to edit the

Sep 6, 2018 at 8:11 am in reply to: Zip file Downloads are empty – 0Kb #86861

Siamak
Member

I have had more replies from you which I think explains the problem. So, for now, I am ok. Sorry I missed your precious replies. BTW, having used the product for a months now, I love it!

Sep 5, 2018 at 10:50 am in reply to: Zip file Downloads are empty – 0Kb #86828

Siamak
Member

Have we got any resolutions to this? It’s getting frustrating how long it takes to get an answer out of the support team

Aug 30, 2018 at 2:19 pm in reply to: Migrate web site error url download file #86653

Siamak
Member

But

Aug 30, 2018 at 2:19 pm in reply to: Migrate web site error url download file #86652

Siamak
Member

I am not subscribed to this thread bur receive emails. Why?

Jul 28, 2018 at 5:40 pm in reply to: Bulk import no more displayed #85557

Siamak
Member

I am trying to bulk import but the File Browser window is completely blank. I have tweaked the File Browser Root many different ways, and still no joy. Is the Root the physical path of the folder? can it be a relative path? How can I find the actual physical root on the server? The default root that appears in the settings doesn’t work BTW. Any help will be great

Viewing 20 posts - 1 through 20 (of 20 total)