Nayeem Riddhi

Sorry for your inconvenience, for now,

1 ) Download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
2 ) Install the latest version and activate the license key.

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Please, give your temporary wp-admin login details in a private reply for checking the issue.

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Please try now, I think it should work now

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Now, everything is working fine, please check here, https://www.nra.co.za/download/wpdm-test-3/

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I have checked that approximately 40 plugins installed on your side, I think there may be somewhere conflicting, can you please enable/disable other plugins for checking, you may also switch theme to other for checking, please let me know then

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please check this add-on, https://www.wpdownloadmanager.com/download/advanced-custom-fields/, it will help you adding Custom Field with Email Lock Form, you can capture additional information from the user before downloading the package, let me know if it helps you or needs further help

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please your site URL too

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As I know the link-template you are using is responsible for popup message, you can adjust the link template content or you may change it

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Sorry for your inconvenience, can you please try renaming the div class name for checking, the popup message also disappear changing the link-template, you can also check that

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Hello,

I can’t able to login now, please check

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Generally, category access for roles and packages follow these steps as I describe below,

before giving access to a certain category for a particular role you have to set from edit category option,

then you have to make empty for Allow Access option or giving a particular role on it like as I image attached or as usual for select member option too,

because Package Access = Package Access + All Category Access = All Visitors + Subscribers = All Visitors

and Package Access = Package Access empty + Category Access(Subscribers) = Subscribers

or Package Access = Package Access(subscriber) + Category Access(Subscribers) = Subscribers

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It is giving server error, please contact your server administrator with the error with a screenshot, I hope you should get the help

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