Nayeem Riddhi

Hello @hughworm,

Sorry for the delayed reply. We were on vacation here. I have updated your WPDM PRO version to the latest and made an update to this related package, https://schools.edukid.org.uk/staging_911/download/the-rights-of-a-child-lesson-1-primary/. I think the download button for the zip file is working fine now. please check

Thank you and regards

Hello @sanka33,

Hope you are well. And sorry for the inconvenience. Can you please share the related URL and if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you

Hello @tguella,

Hope you are well. And sorry for the inconvenience. Can you please give your temporary wp-admin login details in a private reply for checking the issue?

Thank you and regards

Hello @peter_peckyahoo-co-uk,

Hope you are well. And sorry for the inconvenience. Here Eid vacation is going on. I shall check your issue soon

Thank you and regards

Hello @sanka33

Hope you are well. Yes, it is possible, you may check this add-on, https://www.wpdownloadmanager.com/download/wordpress-newsletters-autoresponder-plugin/, please let me know if it helps you

Thank you and regards

Hello @seankobuk,

I shall check your issue. I think it is related to the [wpdm_my_downloads] shortcode of Advanced Access Control add-on. And here Eid Vacation is going on.

Thank you

Hi @pisco,

Please download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases now and install it, Then save your license key. I hope it will help to update your version to the latest

Thank you

Hello @flipper1960,

Hope you are well. We have found the issue. We shall adjust it in our next release

Thank you and regards

Hello @thehaiccna,

Hope you are well. And sorry for the inconvenience. I have found an issue related to create new order. I hope soon you shall be updated

Thank you and regards

Hello @bendur,

Sorry for the little inconvenience to you. Can you please mail here, support@wpdownloadmanager.com regarding this issue. I hope from the team you may get the help for this

Thank you and regards

Hello @taraistara,

Hope you are well. Yes, possible, you can use the [file_list_extended] template tag, for more template tags you can visit here, https://www.wpdownloadmanager.com/doc/templates/template-tags/

Thank you and regards

Hello @matias,

Hope you are well. Really sorry for this inconvenience. Can you please share the related URLs, if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you

Hello @raul-queiroga,

Hope you are well. I have checked your wetransfer file, But, I have found that the CSV file is not properly formatted as a sample.csv file/damaged. Can you please elaborate on this/how you are saving the CSV file? if possible, please can you only edit the sample.csv file. please let me know

Thank you and regards

Hello @byzencifil,

Sorry for the inconvenience. Can you please share the related package URL, if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue

Thank you and regards

Hello @msamavi,

Hope you are well. You can check the option from Downloads > All Packages as I image attached,

and after that, you shall get the interface like as I image attached,

I hope it may help you. please let me know if you have other queries

Thank you and regards

Hello @raul-queiroga,

Hope you are well. As per documentation, you need to fill the required column as your requirements. Thus, the package will publish. And the other empty remained fields will keep, but not affect your downloading the package. I hope you have understood. please let me know if you have any other queries

Thank you and regards

Hello @seankobuk,

Sorry for the late. we are here on festival vacation. I shall check your issue in detail tomorrow

Thank you and regards

Hi @pisco,

Can you please provide a Validate license key from your side for checking the issue from the latest version? please let me know then

Thank you

Hi @rsoftmi,

Glad to hear this your problem has been resolved. please let me know if you have other queries

Thank you and regards

Hello @galois,

Sorry for your inconvenience. I have tested your issue from my side. soon you shall be updated about the issue

Thank you and regards

Hello @ianchestnut,

Hope you are well. I have checked that, you are using the Avada theme. I think from the Avada Theme settings there may be a conflict between style/scripts. Can you please check to adjust the options of Avada Theme?. I hope it may help you. please let me know then

Thank you and regards

Hello @misterspok,

Hope you are well. For #1, Yes, it is possible, you can customize the email template from the Downloads > Templates > Email Templates > Email Lock Notification as I image attached here,

And for #2, For now, the download link will be available for the Customer who will fill up the Email lock form with an email, however, there is also available an option for getting the information about who has downloaded the package, from Downloads > Subscriber > Email Lock section as I image attached,

I hope these options may help you

Thank you and regards

Hello @raul-queiroga,

If you are trying to overwrite the existing package you can add Column headings for CSVfile: ID, it will be your package ID. For new categories, it will save as a new category name. otherwise, the existing package category will overwrite it. I hope you have understood. please let me know if you have other queries

Thank you

Hello

You can edit this CSV file with your own data, https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv, please check

Thank you

Hello @bebold,

Extremely sorry for your inconvenience. I have found some typo mistake belongs to translation and forward to our developer team, I have confirmed from our developer team that it will be adjusted in the next update

Thank you