Forum Replies Created
Hello,
I am back information from our developer that, please kindly deactivate and delete WPDM main plugin and please again install > activate the WPDM plugin, if the issue gets resolved. The setting again has been reset, please kindly set these options for checking what errors are coming as I image attached,
Please check and let me know.
Thank you and kind regards
Hello TechyGeeksHome,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
We shall update you if the issue gets resolved.
Thank you and kind regards
Hello Christoph Bockhacker,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Hello Kelly,
Hope you are well. And sorry for the inconvenience. Are you talking about private message backend wp-admin section? Please kindly share the related URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Which role does it show a different interface? Please kindly check and let me know.
Thank you and regards
Our developer is checking your issue. Maybe he enabled the debug mode for checking your issue. I hope you may get the issue.
Thank you and kind regards
New update of the box.com add-on will be available within this week. Please kindly check and let me know, if you have any queries.
Thank you and regards
Sorry for the inconvenience. We are checking the issue and I have already forwarded the issue to our team authority. Thanks for your appreciation.
Thank you again and regards
Now, I am able to access menus. However, I have checked that everything is working properly from back-end Private Message,
Can you please clear on your issue point, please kindly also share screenshots or related URL.
Thank you kind regards
I have checked with your credentials , still have not access to private message and other menus. Please kindly check and let me know.
Thank you and regards
Can you please kindly set these options for checking what errors are coming as I image attached,
Please check and let me know.
Thank you and regards
With your provided credentials, I have only these menus access as I image attached,
Please kindly check and let me know.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you again and regards
If you have already developed a shortcode or template tag, you can also try in the template PHP file like this,
<?php echo do_shortcode('[wpdm_url_ae]');?>
You can edit/create a new template from download-manager\src\Package\views\link-templates or download-manager\src\Package\views\page-templates dir. For making backup your file you may follow this doc,
Please kindly check and let me know.
Thank you and regards
If you permit, can I check the process or additional check what error is coming when critical error generates? Please kindly check and let me know.
Thank you and regards
Hello Ryan Stueve,
Hope you are well. And sorry for the inconvenience. There is no available shortcode for the attached file path, because you can add multiple files. However, Can you please let me know what problem you are facing with PDF viewer? if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello Ryan Stueve,
Sorry for your inconvenience. You can check our all add-ons here, https://www.wpdownloadmanager.com/downloads/add-ons/. Please kindly check and let us know if you have any queries.
Thank you and kind regards
Sorry for the inconvenience. I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch theme to another for checking. If you permit me I can also check the process. Please kindly check and let me know.
Thank you and regards
Hello Cheryl Mckenzie,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Our weekend is going on. I hope after that, I can update you the info. Thanks for appreciation.
Thank you and kind regards
Hello,
None of your credentials help me to login to back-end admin panel. Please kindly check and let me know.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you and kind regards
We don’t have expired packages to draft option, but there is an option Automatically delete expired packages as I image attached,
However, it is a nice feature, you can also keep a feature request here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/. And Glad to hear that your issues have been resolved. If you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you and kind regards
Google index for new pages takes time. It might take a few days to a few weeks for Google to fully index for the new URLs. I hope you have understood. Please kindly check and let me know.
Thank you and regards