Forum Replies Created
When can I expect a fix?
I don’t get emails for every time a transaction goes through
These are recurring subscription transactions, not orders
No all of these payments have come through people signing up and paying through the site. No extra payments have been made into either the PayPal or Stripe accounts. They have all come from the website.
So will this happen again or not?
No this issue is the subscription appearing as cancelled on the website, but not cancelled on paypal or stripe so the customer keeps getting charged. This is happening for users who have had a normal subscription. Can you talk to the other guy? He said he found the problem…
Ok but I have had several customers who do have the issue? I assume its not happening to everyone. I dont understand though, last guy said he had identified the issue? Was that not true?
What are you talking about? Did you read the original issue? The other guy said you guys had found the problem
So has it been fixed or not?
Also above you mentioned only Stripe, this is happening on Stripe and PayPal
Has this been fixed? Because I’m still having customers with the same issue reaching out to me
And the update will fix that 100%? Cause that is a huge issue. Can I get a solid ETA on when this will be fixed?
What is the issue? Also how do I fix this for customers whose accounts are messed up by this?
hello? Is someone checking this??
It appears to be fixed actually but I’ll keep an eye on it and let you know
Well this is a live site with payments being processed, so I don’t know if that will mess things up
ok but it’s not working on my my site…