WordPress Download Manager

May 17, 2024 at 3:07 am in reply to: Financial statistics are wrong in the backend #195578

Jeremy Podger

Participant

I don’t get emails for every time a transaction goes through

May 16, 2024 at 1:18 pm in reply to: Financial statistics are wrong in the backend #195569

Jeremy Podger

Participant

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May 14, 2024 at 4:05 pm in reply to: Financial statistics are wrong in the backend #195549

Jeremy Podger

Participant

These are recurring subscription transactions, not orders

May 14, 2024 at 2:53 pm in reply to: Financial statistics are wrong in the backend #195540

Jeremy Podger

Participant

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May 13, 2024 at 10:20 am in reply to: Financial statistics are wrong in the backend #195493

Jeremy Podger

Participant

This reply has been marked as private.

May 13, 2024 at 9:13 am in reply to: Financial statistics are wrong in the backend #195489

Jeremy Podger

Participant

No all of these payments have come through people signing up and paying through the site. No extra payments have been made into either the PayPal or Stripe accounts. They have all come from the website.

May 13, 2024 at 6:26 am in reply to: Financial statistics are wrong in the backend #195485

Jeremy Podger

Participant

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Apr 9, 2024 at 7:44 am in reply to: Payment/subscription issue #194633

Jeremy Podger

Participant

So will this happen again or not?

Apr 9, 2024 at 6:16 am in reply to: Payment/subscription issue #194628

Jeremy Podger

Participant

No this issue is the subscription appearing as cancelled on the website, but not cancelled on paypal or stripe so the customer keeps getting charged. This is happening for users who have had a normal subscription. Can you talk to the other guy? He said he found the problem…

Apr 9, 2024 at 5:22 am in reply to: Payment/subscription issue #194626

Jeremy Podger

Participant

Ok but I have had several customers who do have the issue? I assume its not happening to everyone. I dont understand though, last guy said he had identified the issue? Was that not true?

Apr 9, 2024 at 5:05 am in reply to: Payment/subscription issue #194624

Jeremy Podger

Participant

What are you talking about? Did you read the original issue? The other guy said you guys had found the problem

Apr 8, 2024 at 4:34 am in reply to: Payment/subscription issue #194591

Jeremy Podger

Participant

So has it been fixed or not?

Apr 3, 2024 at 1:16 pm in reply to: Payment/subscription issue #194523

Jeremy Podger

Participant

Also above you mentioned only Stripe, this is happening on Stripe and PayPal