Jeremy Podger

It says cancelled in PayPal because I cancelled it on the test account

So what now then?

ok

yeah that should be fine. Please comment here when you are ready

You’re not getting the issue. These customers never cancelled their subscriptions. They never cancelled in PayPal and they didn’t cancel on the site. Yet it shows as cancelled on the site but not PayPal. Clicking reconnect does nothing.

Me doing a test order and cancelling isn’t replicating the issue. The issue is somewhere else

Yes I’ve tried clicking that button, nothing happens. It still says cancelled and the status of the customers subscription doesn’t change.

Everything is not functioning correctly and considering I’ve brought this up multiple times now, I’m getting sick of being told the same thing.

WP Pro membership is 3.8.2
Premium Packages 5.9.1

Has this been fixed yet?

following up AGAIN

We have that option disabled/hidden. The user only has the option to cancel the next billing period so that isn’t it.

Both subscriptions are now showing as “Cancelled” in the WPDM backend but both are still active in PayPal.

This also means that customers can’t cancel their subscriptions as it already shows as being cancelled.

This is a huge mess and needs to be sorted today