midihead7

UPDATE: So I was able to restore everything myself through the database in phpMyAdmin without having to relink the templates in every package manually (thankfully).

To restore the missing custom templates themselves: in the options table, I found the option_name fields _fm_link_templates and _fm_page_templates in the database, edited each of them and pasted in the original option_value for each (from my old database backup that still contained this data) and saved it. This restored my missing templates.

To relink the templates for all packages: I found that the package Link Template and package Page Template are set in the postmeta table under _wpdm_template for the link template and _wpdm_page_template for the page template. I ran the following SQL queries to bulk update the old meta_value for each template (using my own template IDs):

Link template:

Page template:

Doing this set all of my packages to use the desired custom templates I designed without editing each package manually in WordPress.

Even though I have fixed this on my own, I would still like your thoughts on why the data in _fm_link_templates and _fm_page_templates was reset when I updated to version 5.0.1 and what can be done to avoid this from happening in the future. I have made careful notes to be able to fix this again in the future if it happens but it would obviously be ideal if this didn’t keep breaking when updating.

My issues appear to have went away after you accessed my admin. I assumed that you fixed something while you were in there. My downloads are working but I don’t know why because you didn’t say if you fixed anything. Did you fix or do anything? If so, what?

I had made a staging copy of my site last week and it was still having the issues as of this morning. I went into the Cloud Storage settings where my Amazon S3 account credentials are set and I just re-saved the settings by clicking the Save Settings button. Right after doing that, the downloads started working again on my staging site too. Ron, I’d recommend that you try re-saving your settings to see if it gets your S3 downloads working again. Perhaps support re-saved my settings while they were in there.

Shahriar, you couldn’t access my own package downloads because I have my downloads protected by another membership plugin so that only certain membership roles can access the downloads. For future reference, I’ve found that you can still access one of my protected package downloads by going to the edit screen for one of my packages and then clicking Preview Changes. This will open up the page for the package and allow testing of the Download buttons even though the package is protected.

Where is support? It’s been over 48 hours and no response. I also see tickets by others building up with no response in days. My issues need to be resolved quickly otherwise we will seriously consider taking our business elsewhere. We have paid for support and we expect it in a reasonably timely manner. Thank you.

In addition to the entry fields missing on the Edit Package page, the field data is also not displaying anywhere on the frontend. See the attached images.

Clearing the Chrome browser cache fixed it. I was able to update by clicking Update Now on the Plugins page. Thanks for your help. You may close this ticket now.

Can I please get an update on the auto update in WordPress not working? I know that I can manually update but auto update is supposed to be working. Thank you.

Could I please get an answer to my last post? Thank you.

I see that someone logged in to my site to check the issue about 11 hours ago. Do you have an update on the Updates tab login issue?

I have tested with all other plugins disabled and with a default WordPress theme active yet the issue is still there. I have also tried deactivating, deleting the plugin and reinstalling (both through the WordPress dashboard and manually) with no change.

Thanks.

By the way, I’m running Download Manager Pro 4.7.4 and WordPress 4.9.6.