Isa Alsup

After ReCaptcha verifies (check mark) the download does not start.
At bottom of download pop-up the text “Undefined” appears

PHP 8.1.16
WP 6.1.1
Download MAnager 6.3.2
Chrome Version 112.0.5615.49 (Official Build) (x86_64)

First, due to long delays in getting help, I to avoid the conflict with WPDM blocking one of my theme utilities, had to recode the page to use another utility (present my data with a different look). This took 2 days. Our site was functionally ‘down’ for two weeks before we decided to take this step and could schedule the work.

Now, FYI, in the UI I was previously disabling fonts and CSS, running Bootstrap 4.
I did not test disabling Bootstrap JS because I did not see your message until I finished my recode. I looked immediately before beginning, so it crossed after I was comitted to another strategy.

I’m really disappointed that the #1 plugin of this type is giving such poor service. We’ve invested many days deploying downloads with your plugin so we are captive now.

We’ve had MORE trouble with your plugin than all others combined. Starting with the security hole that let our site get hacked. I understand that sort of thing happens. But we do not believe you should advertise support as a feature of your pro version– it takes too long.

Did anyone ever log in to the site with the credentials I supplied? We use 2FA (everyone does now– you should really supply an email address) and I unlocked it for your support. Seeking support only added weeks to our be offline.

i’d prefer to mark this as “ABANDONED” rather than “RESOLVED”. Nothing was fixed.

Thanks

• This reply was modified 4 years ago by Isa Alsup.

I deleted and re-installed 5.0.1
Problem solved

Other issues with 5.0.2

1) Confusing pre-publish reminders
2) categories missing from UI
3) Confused re-arrangement of UI

best reminder to keep old zips!