gemma newman

All the files worked with the proper access and then on Friday, a user contacted me to say it was not working. I checked this and it certain files were not working. Now they seem to be working again! This is the second time it has happened, so it’s a bit weird that it suddenly works again! I’ll keep an eye on it and see if it happens again. Thanks

It worked for a while, but now it’s the same problem happening again.

I don’t know what you did last time, but that worked – maybe when I’ve added another file or updated the plugin it has reverted back?

Either way, is there anything I can do to prevent this from happening again?

I tired restoring an older backup but that doesn’t seem to work either.

Thanks in advance.

Hi,

Changing the template did not help, it’s not visible on any template.
The package options are set to allow people in user roles “Premium” and “Premium Coach”, but it is not recognising when these users are logged in.

I’m confused, as all of this worked for years and I haven’t changed anything other than the regular updates.

Thanks, Gemma

Hi,

Thanks, I have checked on both mobile and desktop:

– Logged in as an administrator with access, it still displays “You are not allowed to download”
– Logged in a Premium Member there is no download button at all and no error message either.

Thanks, Gemma

Hi,

Do you not have a snippet I can use to get rid of the [free_download_btn] shortcode that appears on the frontend page? It seems like it’s erroneous as it shouldn’t be showing!

Thanks, Gemma

Ok, If I add the staging plugin, will you help me then?

I have disabled all the plugins and I’m still only having problems with WPDM!

Thanks,

Hi,

Having contacted my hosting company, they said it’s a problem with this plugin.

Since then I have also found that I cannot change the featured image.

These problems are exclusive to WPDM and all other plugins are working as they should.

Please can someone help me as I have customers waiting for new downloads.

I’m also getting this on the download edit page:
Fatal error: Uncaught TypeError: array_filter(): Argument #1 ($array) must be of type array, null given in /home/u613751036/domains/sandtosalt.com/public_html/wp-includes/class-wp-user-query.php:452 Stack trace: #0 /home/u613751036/domains/sandtosalt.com/public_html/wp-includes/class-wp-user-query.php(452): array_filter() #1 /home/u613751036/domains/sandtosalt.com/public_html/wp-includes/class-wp-user-query.php(77): WP_User_Query->prepare_query() #2 /home/u613751036/domains/sandtosalt.com/public_html/wp-includes/user.php(763): WP_User_Query->__construct() #3 /home/u613751036/domains/sandtosalt.com/public_html/wp-includes/user.php(1495): get_users() #4 /home/u613751036/domains/sandtosalt.com/public_html/wp-admin/includes/meta-boxes.php(917): wp_dropdown_users() #5 /home/u613751036/domains/sandtosalt.com/public_html/wp-admin/includes/template.php(1395): post_author_meta_box() #6 /home/u613751036/domains/sandtosalt.com/public_html/wp-admin/edit-form-advanced.php(688): do_meta_boxes() #7 /home/u613751036/domains/sandtosalt.com/public_html/wp-admin/post.php(206): require(‘/home/u61375103…’) #8 {main} thrown in /home/u613751036/domains/sandtosalt.com/public_html/wp-includes/class-wp-user-query.php on line 452

Thanks, Gemma

• This reply was modified 3 years, 12 months ago by gemma newman.