Persistent errors – How to re-install

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#192859

gemma newman
Participant

I seem to have persistent errors that started a long time ago and now I’m getting critical errors.

– There is a critical error on the “Add new” page in the Author section
– Also in the download edit / add new pages the description is blank in the backend, but displaying fine in front. And I can’t add featured images.
– I can’t use the “Quick edit” function in the All downloads backend

Is it possible to delete and reinstall a fresh copy of the plugin? Is there any way to save the data that I have so that I can simply upload it after a reinstall?

Thanks in advance!

#192862

Tahasin
Moderator

Hello, gemma

I hope you are doing well, and sorry for the inconvenience.

Can you share your temporary wp-admin login details in a private reply to check the issue?

Yes, you can delete and reinstall a fresh copy of the plugin, and your data/files will remain the same.

Regards

#192864

gemma newman
Participant
This reply has been marked as private.
#192869

Tahasin
Moderator

Welcome

If you require any assistance, feel free to contact us.

Regards

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