Thanks for those thoughts.
I believe in extreme support. My hobby website has 11,000 members and any one of them would tell you that.
One of the main reasons I chose WPDM is because their support is in a public forum. That impresses me (when people do that) because it generally means they have complete self-belief.
I’m used to support being a conversation where responses go back and forth over the period of an hour or so, to resolve issues. It shows due concern and regard for another person’s stress.
If there was documentation, I could teach myself. Screenshots are not documentation. Instead of posting 50,000 replies WPDM, please write docs.
I like the system. I like the concept and I really believe that it is coded fairly well. The whole thing has to live in a vast ecosystem of other plugins. Most often, I find that the problem is either my misunderstanding or a plugin conflict.
However, I now spend all of my free time trying to fix my website instead of supporting my members. I have a hundred questions but I’m waiting for responses to twenty that haven’t been fully answered before I can ask more.
I will give it another couple of weeks. I am really enjoying using the system but my personal expertise is not up to fixing the issues without help. I run a music website so I’m far more interested in music than all this coding malarky.
Cheers.
