Courtney Huber

Hi Nayeem. Just checking to see if you’ve been able to make any progress on this issue? My site is launching to our clients in a week and I’m hoping to have this resolved by then.

Here’s a page where there are multiple PDFs that ARE working: https://resources.advisorsexcel.com/resource/appointment-card-dl-io/

Multiple Doc files not working: https://resources.advisorsexcel.com/resource/sales-edge-with-mike-brooks-may-10-building-a-sales-team-with-ae-coach/

Multiple PPTs that aren’t working: https://resources.advisorsexcel.com/resource/3-ways-to-help-take-back-control-of-your-financial-future-seminar-slides-dl-io/

So I have discovered the issue is in the file name…the extension must be “.ppx” not “.ppt” and “.docx” not “.doc” in order to correctly preview. Putting that out here in case anybody else is running across this problem! Thanks for the help!

I’m also experiencing the bulk import telling me it identified and successfully imported all of my files via the CSV, but when I look at my downloads, any file title that has an apostrophe, em dash or en dash. These characters worked previously.

• This reply was modified 3 years, 9 months ago by Courtney Huber.

I’m having the same issue. Is there any way we can revert to the 6.1.4 version until the update is completed?

I have tried switching to that page template and it still doesn’t load my PPT file: https://dbr2.flywheelsites.com/resource/legacy-optimizer-seminar-slides-aefs/

So, I initially gave a lot of potential options that I am looking for that would solve my issue. Can you speak specifically to which of these options this combination of add-ons would accomplish? I’m not seeing anything in my reading about them that gives me assurance that they would either:

1. Create sorting functionality by expiration in the list view of all packages
2. Notify a specific administrator that a file is approaching expiration
3. Automatically turn the download into a draft following expiration

I need to know with certainty that I can receive a report or sort my downloads to know which ones are expired or about to expire and these add-ons are not making that clear. They also don’t say that I can get a refund if they don’t accomplish what I’m looking for, so I need to know going in how specifically the add-ons will accomplish my needs.

Before I purchase additional add-ons, do you have documentation or screenshots that can provide a visual to show how these add-ons will mitigate my particular issue? Just in reading about them, I’m having a little trouble seeing that they will accomplish what I’m looking for, so I’m just looking for extra confirmation in how that will work since I don’t want to buy something I cannot get a refund on if it doesn’t fulfill the purposes needed.

Thank you!

Hi there…any update on this issue?

Unfortunately that solution won’t solve the issue as I will not be able to manually keep a Top Downloads category up to date. I’ll have to find another solution, but if I can propose a feature, adding the order_by functionality to the Carousel shortcode would be amazing since it would solve this dynamically.

Nayeem, can you please follow-up with me on the progress of this request? I’m going to be bulk importing thousands of downloads into my site over the coming weeks and need to have this issue resolved. If you can let me know when it is, it would be greatly appreciated.

Do I need to change something in my process or is this a known issue that is being resolved via a plugin update?

From the same server. I’m uploading the image to the media gallery of the same site that I am bulk importing into and just linking to that image so it knows what to pull. Does it need to be a link from a different source?

Cool, got the templates working. BUT, the preview images are still duplicating. I put my file in the media gallery before bulk importing and just grabbed the absolute image path and put that in my CSV, but it doesn’t seem to be linking from that file, it actually re-uploads that image to the media gallery the number of times that I have it in the spreadsheet. Is there a different way I need to be doing this?

It appears to be working now. I’m unsure of the issue that was causing the problem. However, when I bulk import, it creates the preview image in my media gallery each time. I’m going to be uploading a lot of downloads that will use the same image and I don’t want it creating multiple versions in my media gallery. Do you know how to get around that?

I’m also using custom page templates. In the CSV I’m using the page template ID with the “.php” at the end (as the example shows), but after importing, those page templates don’t seem to be pulling correctly. When I click on one of my downloads, instead of showing the content in my page template, it is just showing my template name “dbr-multiple-files.php” in the body of the download page. For example: the last 2 posts on this page titled with “test”: https://dbr2.flywheelsites.com/resources/

• This reply was modified 3 years, 12 months ago by Courtney Huber.

Can you tell me what column headings don’t match? I used your sample.csv just as suggested to create this file, so I’m not sure why this wouldn’t be working.