Sunni Johnson

I had my IT guy research last week – he was finally able to see that this was a subscription we have not used in years. He cancelled it years ago, but it still showed the auto-renew as active, which is ridiculous! I emailed about it last year and got no where and have spent way too much time working to resolve it after this year’s charge (not to mention now paying my IT guys time to figure this out)! I would like a refund for the charges that should not have happened please. From his research it appears the order ID is 5c5c4df3705a2

How are you not able to investigate on your end? As I mentioned before, I have checked all emails associated with our organization, my spam, nothing. I have no order id. That is why I am asking for backup for the charge that appeared on our credit card on 12/3/25 in the amount of $39.00. This may be legitimate, but I should be able to have some sort of detail of what the charge is for!
I use sjohnson@cathleenmcfarlane.org to login to my download manager account. I have never experienced such poor customer service! You charged me, now show proof of what it is for or give me a refund!

Thank you!
Sunni Johnson

I have checked inboxes, trash and spam – no email was received regarding either of these charges

Hi Nayeem Riddhi,

I replied to your email on the 9th, but got no reply so I have logged back in to reply to this message on your online board…I have no order id as this was not something I ordered. Same as the charge last year. It must be some sort of renewal, but I have not received any information from your organization for it only a charge on my card the last two years for $39. When you look at last order on my profile it shows 2019. I don’t understand why I keep getting charged and why this is not solved after two years.

I appreciate you looking into this to correct.

Best,
Sunni