Anna Nguyen

HI Tahasin,

Thank you for your reply.

I have asked the client to take a screenshot of the webhook and also run a webhook simulator test to see what results we get and I will come back to you.

Thank you for the update on the stats that will be very useful.

Kind regards,

Anna

Hi When we click reconnect it makes the membership active but the payment system changes to Manual rather than PayPal, and we don’t understand why it hasn’t automatically reconnected as it should as a subscription.

Hi,

I’ve checked, and the webhook is in place. I’ve also installed the Advanced Sales Report—will this report include past orders, or only data moving forward?

Additionally, I’ve noticed that the “Subscribers in Downloads” section doesn’t seem to match the actual subscriber data in members. Does this mean the report isn’t applicable?

Currently, members can download everything rather than following a pay-per-download model. We’re looking for a better way to track member subscriptions, renewals, and cancellations. Any suggestions?

Thanks!

Hi is there a timeline on when this issue will be fixed and an update available? THis is a critical issue for my client and has been an ongoing issue since we purchased the plugin.

HI Tahsin,

I can see the following reply on email but not on here for some reason:

———————————————————————————
We have received new information regarding a potential issue that our developers suspect might be affecting the download statistics. It appears that some servers may block IPv6 addresses longer than 20 characters. We will be releasing an update to determine if this is indeed the cause of the problem.

Thank you for your patience as we work to resolve this matter.
———————————————————————————-

Can I ask if this would be something I need to speak to my Hosting company about, and when it says block what does this mean? as the users who can download do need to be logged in.
Thanks

Thanks Tahasin, I can see an update on the site available for WPDM – Dropbox Explorer – is this the one that needs to be updated or another one?

Thanks

Hi Tahasin,

If a user has 2 roles, i.e Subscriber and Annual membership Subscription is there a way to reset on a daily basis? Or is it a case that we would need to up the limit for Annual and reset if they go over?

What we don’t want to happen is that someone downloads everything on the site and then cancel their subscription.

Hi Nayeem,

The user has tried from Chrome and Edge and neither were recorded in the stats.

Kind regards,

Anna

Thank you Nayeem but the main problem is the Stats and it isn’t just the one client but many and is the most urgent issue.

Hi Nayeem,

Thank you for your reply, The notifications have been turned on but not received.

In what cases would the browser effect the stats?

Thanks

Hi Nayeem,

When I Click View details on the WPDM- Download Notification it says Plugin not found. do I need to reinstall it?

Thanks