Anna Nguyen

Thank you Nayeem but the main problem is the Stats and it isn’t just the one client but many and is the most urgent issue.

Hi, is there a way to change the package settings as a whole as there are over 500 packages?

For stats, I can’t say what can be the browser effect, because, you are also talking about browser extensions. please check further and let me know. – for thisI’m just wondering what could effect the stats as with the same user the stats aren’t coming through so it can’t be the user or the settings so I’m trying to understand what would stop the stats from being recorded – how does it work / what could stop them from being recorded?

Hi Nayeem,

Thank you for your reply, The notifications have been turned on but not received.

In what cases would the browser effect the stats?

Thanks

Hi,

I spoke to my client as her downloads were also not being recorded.

I reset her password and tried and could see the downloads in the stats, but then asked her to reset her password and try and again there not showing. Coudl something (chrome extension etc) be blocking it?

I also turned notifications on and I am not getting an email through.

Thanks

Hi Nayeem,

When I Click View details on the WPDM- Download Notification it says Plugin not found. do I need to reinstall it?

Thanks

Hi Nayeem,

Thank you for checking. All downloads require a membership – so anyone who is downloading will need to have logged in.

While when I checked it seemed to work, there does seem to be a problem (as stated in my clients email)

Could you advise how to troubleshoot this further?

Hi Shahjada, Thank you for your help. I look forward to the update.

Hi Tahasin,

Thanks for coming back to me.

I have changed the setting as above.

How can I remove the double subscription that a member has?

Many thanks,

Anna

Hi that seems to have worked thank you. But may be something for the developers to look at as the price within the package was showing in pounds so it looked like all the settings were correct.

Thanks

Hi I haven’t heard anything back about the payment issue or the issue with the coupons please can you update?

Adding a bit more to this in case it helps.

If a coupon code is added the payment is correctly being pulled into PayPal in GBP.

But a couple of things with the coupon codes – I have tried to auto-apply the coupon code but this is not working
I created a coupon code which is for 5% but when you add the code the notice is saying – Congrats! 2.00 % discount will be applied.
New Price: £273.42 / Year
rather than 5%

Just to update you on this we have been told by PayPal that Paypal is correctly set to GBP and have said that it is a problem with the plugin.
Thanks

Hi Nayeem is there a response to this as it’s urgent as the amount the users are paying is less than it should be?

Thanks Nayeem, I look forward to your response