Web Guy

Hello. I just tested it out, but it did not fix the issue. Whatever you did caused the Membership Download Button to no longer work anymore. I now receive a “You do not have permission to download this file” message when I try to download a file (even though the member has permission to download the file):

https://pasteboard.co/J7jaFKz.png

Please advise.

Hi, I am just following up to check on the status of this. Please advise. Thanks.

Thanks for updating that plugin, but the issue is still occurring (download limit plugin no longer works properly). In fact, I don’t even use the pro membership plugin to manage my member roles (I have a different membership plugin that handles this), so I am not quite sure why the pro membership plugin would have any affect on whether the download limit plugin is working. Either way, I just tried again with having the WP Pro Membership plugin enabled and then also tried with it disabled and both cases had the same result.

Can you please post a private screencast where it shows that it is working fine for you on my site? I really need to get this issue resolved ASAP.

I am not sure if I understand you response.

As a reminder, I do not have any limits assigned for guests (https://pasteboard.co/J5AWjpr.png). However, when a guest goes to download their “purchased” item (purchased with Premium Packages plugin), it is saying that they have exceeded their download limit. That is a big problem, since this means we cannot use the Premium Packages plugin while the Download Limit plugin is enabled. I previously demonstrated the problem here on your demo site as well: https://screencast-o-matic.com/watch/cYftoZAM8z

I should also mention that the solution for me will not be to just assign a large number like 9999 to guests because we have other membership roles that have unique download limits assigned to them in which those users would also be purchasing individual items through the Premium Package plugin (i.e., special items that are not included in their membership).

For example, Basic members can download 5 items per month under their membership. However, if a Basic member decides to purchase a particular item through the Premium Package plugin, that item that is purchased should not be counted towards their download limit.

Basically, items that are purchased through the Premium Packages plugin should be excluded from counting towards the download limit (as stated here: https://www.wpdownloadmanager.com/support/topic/allow-paid-purchases-after-download-limit-reached/#post-114810).

I never had this problem in the past, so it seems to be caused from something that was recently updated in the plugin over the last several weeks. Please advise.

• This reply was modified 5 years ago by Web Guy. Reason: Revised for better clarity

Hi Shahjada,

Thanks. I updated the download limit plugin to the latest version and the problem still persists. I also tried clearing my cache and the result is still the same. Please advise.

Thanks

Hi Shahjada. Thank you for the assistance.

1) I cleared the cache and tried again and it still isn’t taking me to the proper download page. It is still taking me to the page that I had referenced before (please note that the page it is taking me to is a private page that is not configured anywhere within my Download Manager settings). The download page worked fine prior to me upgrading to version 4.4.5 of Premium Package.

2) In addition, my original reason for this post was because it was not displaying the product name in PayPal properly (it was showing {{PRODUCT_NAME}}). However, after having upgraded to version 4.4.5 of Premium Package (which was supposed to resolve this product name issue) it now doesn’t even display anything for the product name: https://pasteboard.co/J4xQmSP.png

Please advise on how both of these issues can be resolved.

Thanks for the reply. However, I just want to make sure you understand the issue.

I just went to your demo site (not my site) and created a quick recording that demonstrates the issue:
https://screencast-o-matic.com/watch/cYfZqGAa7Z

You will see that I click the download button once and click refresh. After doing that the download button is still there. However, if I go to click that same download button again (during the same session), it then counts it as an additional download and then the message comes up saying I have exceeded my downloads.

As you can see, the issue is not a problem with my site. It is a problem with the download limit addon, since this is occurring on your demo site.

Please advise.

Hi Shafayet – I am just following up on my last message, since it’s been 5 days without a reply from anyone. Please advise.