Users Can't Login

Hello, I have posted here previously about this same issue and it has not yet been fixed. Many of my users cannot log in. Even accounts that were just created and they try to login can’t. They just see the spinning login wheel and nothing ever happens. I get one or two of these support emails every day.

Many others here have posted to report the same problem and your developers stated they were aware of the issue and were releasing a patch shortly. The developers also commented on those threads and actually fixed the code on one user’s website and stated the fix would be added in the upcoming plugin update. That was well over a month ago and the latest plugin update still hasn’t fixed the login issue.

In the original post I provided your developers admin access to my site and they said they couldn’t reproduce the issue, but it doesn’t happen to admin accounts; only standard users.

I would like the code fix that was added to the other user’s website by your dev so I can get this resolved once and for all…

Others threads about this:

https://www.wpdownloadmanager.com/support/topic/login-hangs-2/

https://www.wpdownloadmanager.com/support/topic/login-not-working/

https://www.wpdownloadmanager.com/support/topic/login-hanging/

Clearly the issue is still present in current code. I get many emails every day with users who can’t login and get the same spinning wheel. A commonality between all the users experiencing the issue is if they change their network (use different IP, change to mobile device service, login at work, etc.) it works.

Which is why I can’t troubleshoot because if I use their account details, I’m on a different IP and can login fine with their account. So, providing you with a standard user login of an affected user won’t help because you are on a different network too and the login will work for you.

However, I will add one of the affected user accounts below in a private reply for you to test…

That’s what I mentioned would happen. Because you are on a different network the login works fine. But the user can’t login on their end. There is no error triggered, only the login button spinning forever and nothing ever happens.

Here is another user another also having the same issue:

Username: alinsdau
Pass: K1yzpUdVqPo8

I have created a brand new account and then tried logging in with the new account and got the spinning login wheel and it never logged me in. Here is the screencast of the browser console during the test. As you can see, the login does not function and just sits there spinning:

Screen Recording

Here is what I have found after more investigation…

I created another new user to test. The registration form has ‘Password’ and ‘Confirm Password’ fields. So the user creates their personal password at registration.

But, then the WP-Download plugin sends the user a welcome email with a different password than what the user selected on the form. I believe this is where the spinning login issue is be coming from. Because if I use my personal password the login hangs… But if I enter the password that the plugin sent in the welcome email, the login works.

This is the shortcode I’m using on the Registration form: [wpdm_reg_form captcha="true" verifyemail="true" autologin="true" redirect="/downloads/" logo="logo"]

Even with the parameter ‘verifyemail’ set to true, it still displays the password fields. Your docs state the following:

• Verifyemail: optional, default value is “true”, if value is “false”, it shows password field with registration form and doesn’t send verification email, otherwise, doesn’t show password field and send password to registration email.

So I believe the fix is either of the following:

1. Removing the two password fields from the registration form since the plugin is auto generating one that it sends to the user.
2. Making sure the password the user submits on the registration form is actually sent in the welcome email and not a different one.

What do you suggest? Thank you again for the assistance.