No downloads working after upgrade

Participant

This is the error

db3945211675.wp_vo3s9tn1u1_ahm_user_download_counts’ doesn’t exist for query select download_count from wp_vo3s9tn1u1_ahm_user_download_counts WHERE user = ‘70.171.163.50’ and package_id = ‘16791’ made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, WPDM\libs\Apply->triggerDownload, include(‘/plugins/download-manager/wpdm-start-download.php’), wpdm_is_download_limit_exceed, WPDM\Package::userDownloadLimitExceeded, WPDM\libs\DownloadStats->userDownloadCount

Jun 19, 2021 at 5:18 am #155431

Spectator

Hi @dee342,
Hope you are well.
First of all, deactivate and then reactivate the plugin which should solve the error.
And for the ‘download not available’ issue please share your admin login info in a private reply so that we can debug it properly and give you a better solution ASAP.
Thank you

Jun 19, 2021 at 7:03 am #155440

Participant

This reply has been marked as private.

Jun 19, 2021 at 7:07 am #155441

Participant

This reply has been marked as private.

Jun 19, 2021 at 8:30 am #155447

Spectator

Hello @dee342,
Yes, I can see the private reply.
However, please share your site URL too.
Thanks.

Jun 19, 2021 at 9:37 am #155450

Participant

This reply has been marked as private.

Jun 19, 2021 at 10:09 am #155451

Spectator

Hi,
In my inspection I found that downloads are working proerly. Please check this.
Maybe you haven’t inserted any file that’s why it was showing download not available.
Also, the error is not showing as well.
If, I have missed anything then could you please record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you

Jun 19, 2021 at 10:22 am #155452

Participant

This reply has been marked as private.

Jun 19, 2021 at 3:55 pm #155471

Spectator

Hello,
Well, since on the installation manual section there was no file attached that’s why it was not showing any file-related information.
But when you will attach a file then it will show like this.
However, if you want to remove the file count and file size like this then you have customized the template by following the below links.

Template Files

About the upload issue, you can follow the below link.

Upload and download is not working

Also, I am not clear about this The link you shared, prior to this issue the download would open when you click on the product page and take you there. Not to the second page.
Please share a related video or link or any screenshot that will help me to resolve the issue quickly.
Thank you

Jun 19, 2021 at 4:07 pm #155472

Keymaster

Did you move to the free version from the pro version?

Jun 19, 2021 at 6:29 pm #155483

Participant

I don’t think we moved from the paid version to the free version.

All of the downloads had been working and uploaded to the download section of the website. However, they appear to have disappeared. I’ve only noticed this since the update of the plugin.

Jun 19, 2021 at 6:34 pm #155484

Participant

Hi HUmayon,

Are you able to share a video of how to keep the downloads as I currently have. I followed the link you shared but it wasn’t completely clear,

thank you for your help!

Jun 19, 2021 at 6:40 pm #155485

Keymaster

Hi,
All of your downloads should work fine now.

Jun 19, 2021 at 6:42 pm #155486

Participant

Hi Shahjada,

THANK YOU SO MUCH!! This is amazing, thanks for your help.

Jun 19, 2021 at 6:58 pm #155487

Participant

Hi Shahjada,

Sorry to bother you, how do I update the downloads for the datasheets to be similar to the certifications section? URL is https://dbgholdings.com/item/pudlo-cwp-2-5/

Jun 20, 2021 at 5:13 am #155494

Spectator

Hello @dee342,
Please follow this screencast I just made for you in order to make a similar design of the certification section.
And if you want to remove the border then please add the below CSS as well in Dashbarod►Appearance►Customize►Additional CSS

.link-template-default.card.mb-2 {
    border: 0;
}

Hope your problem will be resolved now.
Thank You

Jul 30, 2021 at 4:38 pm #158696

Participant

This reply has been marked as private.

Jul 30, 2021 at 5:05 pm #158698

Keymaster

@hifispin, please visit the page Admin Menu ► Download ► Templates, which should resolve the issue automatically, if not, send me temporary wp-admin login info in a private reply.

Jul 30, 2021 at 6:19 pm #158700

Participant

This reply has been marked as private.

Jul 30, 2021 at 6:21 pm #158701

Participant

This reply has been marked as private.

Aug 2, 2021 at 3:24 am #158788

Spectator

Hello,
Your link-template ID was wrong that’s why it was not working. Please check now I have adjusted it and it’s working fine now.
Adjustments details can be found here.
It’s showing like this now.
Thank you

Aug 3, 2021 at 3:04 pm #159004

Participant

How do I get red of the filter on the top?

Aug 3, 2021 at 4:17 pm #159010

Participant

What is the class function to remove the “Search/Filter” on top of the query?

Aug 3, 2021 at 5:28 pm #159017