- This topic has 26 replies, 4 voices, and was last updated 4 years, 6 months ago by
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Hi,
I’ve just checked my website and all the downloads are not working. I’ve recently updated the plugin but not sure what is going on.
When you click on the download it says ‘download not available’.
PLEASE HELP!
This is the error
db3945211675.wp_vo3s9tn1u1_ahm_user_download_counts’ doesn’t exist for query select download_count from wp_vo3s9tn1u1_ahm_user_download_counts WHERE user = ‘70.171.163.50’ and package_id = ‘16791’ made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, WPDM\libs\Apply->triggerDownload, include(‘/plugins/download-manager/wpdm-start-download.php’), wpdm_is_download_limit_exceed, WPDM\Package::userDownloadLimitExceeded, WPDM\libs\DownloadStats->userDownloadCount
Hi @dee342,
Hope you are well.
First of all, deactivate and then reactivate the plugin which should solve the error.
And for the ‘download not available’ issue please share your admin login info in a private reply so that we can debug it properly and give you a better solution ASAP.
Thank you
Hi,
In my inspection I found that downloads are working proerly. Please check this.
Maybe you haven’t inserted any file that’s why it was showing download not available.
Also, the error is not showing as well.
If, I have missed anything then could you please record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you
Hello,
Well, since on the installation manual section there was no file attached that’s why it was not showing any file-related information.
But when you will attach a file then it will show like this.
However, if you want to remove the file count and file size like this then you have customized the template by following the below links.
About the upload issue, you can follow the below link.
Also, I am not clear about this The link you shared, prior to this issue the download would open when you click on the product page and take you there. Not to the second page.
Please share a related video or link or any screenshot that will help me to resolve the issue quickly.
Thank you
I don’t think we moved from the paid version to the free version.
All of the downloads had been working and uploaded to the download section of the website. However, they appear to have disappeared. I’ve only noticed this since the update of the plugin.
Hi HUmayon,
Are you able to share a video of how to keep the downloads as I currently have. I followed the link you shared but it wasn’t completely clear,
thank you for your help!
Hi Shahjada,
THANK YOU SO MUCH!! This is amazing, thanks for your help.
Hi Shahjada,
Sorry to bother you, how do I update the downloads for the datasheets to be similar to the certifications section? URL is https://dbgholdings.com/item/pudlo-cwp-2-5/
Hello @dee342,
Please follow this screencast I just made for you in order to make a similar design of the certification section.
And if you want to remove the border then please add the below CSS as well in Dashbarod►Appearance►Customize►Additional CSS
.link-template-default.card.mb-2 {
border: 0;
}Hope your problem will be resolved now.
Thank You
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