Invalid File Type

Hi Lois,
Thank you for contacting the support centre.
Please follow this screencast. Hopefully, it will solve your issue.
Thanks.

Worked perfectly, thank you!

Hello Tricia,
You are welcome.
If you found my support helpful, could you leave your valuable review here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post
It will inspire us a lot.
Warm Regards

Thanks for posting the screencast!

Please let the developers know that this does not work:

epub, azw3

It has to be

epub,azw3

This is unnecessarily difficult. You should allow spaces between the items. This is a normal way that people list things. The code should allow it to not frustrate users.

Hi b kh,
Thank you for your opinion. I am going to forward your request to our developers.
Have a good day.
Cheers!

Help! .pkg doesn’t work after most recent update! i can no longer access my uploaded media! To be clear, I had already uploaded installers with file extensions .pkg and now my users can no longer download the installers. What can I do?

Edit: it was the space tripping me up, too. You need to fix this! Super silly.

• This reply was modified 4 years, 9 months ago by Richard Graham.

Hello Richard G,
Hope you are well.
In our test, we found that the pkg file is downloading properly.
Please check this screencast I hope your problem will be solved. Make sure that you have added the pkg file with out dot(.) and spaces like this.
More details can be found in the below link.

Upload and download is not working

Thanks.

This answers how to whitelist files by extension, which is great, thanks!

BUT what if, as in my case, the file in question has no extension?

This is preventing users from downloading our software installer program, which has no extension.

We need help ASAP. Any link to the previous version (5.3.6, I believe) so that we can rollback our upgrade?

Critical site functionality has been affected by this bug and I haven’t found an answer yet, please help.

Yep! This plugin misses a lot of edge cases. You can’t even have a “.” period in a file name of any kind without it breaking, which is hugely problematic for versioning.

Hello Richard G.,
Hope you are well.
In the latest version of the WPDM, we have fixed your above-mentioned issue. You can rename your file name like this: FileZilla_3.53.1_macosx-x86.app.tar.bz2 and then try again.
I have made this screencast for you in order to show you my test result.
If you are still facing such a problem, please provide us with your temporary wp-admin login details in a private reply to check the issue.
Thanks.

Using the wildcard asterisk does not work. We rolled back to a previous version for the time being.

Hello @yumaworks,
Which version you are using free or Pro version?
If Pro then please share your WordPress admin login credentials with us in a private reply so that we can debug and give you a better solution about it?
thanks

My files are not downloading properly. I have tried all of the suggestions made in this post, and another to fix it, it works for some people but not for others. Please advise how to resolve this issue.

Hi @yellowballoons,
Please share your temporary admin login info in a private reply so that we can debug and give you a better solution about it.
Also, it will be very cooperative if you open a separate ticket.
Thanks.

Hey
Please I’m having an issue with the wordpress download manager.
Everytime I download something and try to play it

It says unsupported format.
How can I solve this please?
Anybody please help.

Hi @francisvictor2019gmail-com,
Sorry for the inconvenience.
Will you please share the related page/file/package URL with us?
If possible, please, provide us with your temporary wp-admin login details in a private reply for checking the issue.
However, please open a separate ticket in the future by describing your issues properly. So, that we can track better and give you a solution ASAP.
Thank you.