- This topic has 12 replies, 2 voices, and was last updated 3 years, 3 months ago by
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Hello,
At that time, the Pro version was made available to us. With the license: 68XXXX-XXX-XXXX-XXXX
1.Unfortunately we cannot open a Support-Pro ticket.
2. I also have a question about the overview I have about the download files in the overview
“Search Keyword” date of publication and a selection with Descending, Order, Ascending are available as well as a button with Apply Filter.
Can I remove this somehow?
3. Is it possible to allow user groups to only upload, change and delete files in certain categories?
Thank you in advance.
Many greetings
Soren Frank
Hello,
Thanks for contacting us.
1. You can check your orders from here. Maybe renewal is needed for your wpdm products to get pro support and updates.
2. If you are using this shortcode, then you can remove that toolbar option by adding parameter toolbar=0 in the shortcode.
3. You can set the user groups few admin roles from the settings here. however, you have to also make category access to certain roles.
Let us know for further assistance.
Regards
Tanvir
But we got a free license key forever for the spro version so I don’t understand why something doesn’t work
3. And that the individual on a So that means I can only set the rights for all files and download not for individual categories and files?
Hello @firedepartmentremagen,
I would suggest to check the license status from here. However, we don’t have any lifetime plan. All products of us renews yearly. I am not sure if you are using any customized service.
To set individual files only to individual users, you have to use the below addon with wpdm.
Let me know for further assistance.
Regards
Tanvir
So do you check the license status? Or how do we do that? And we have to email you on time every year or what? As I said, the Pro version was made available to us free of charge at the time
With the same license key? Does that mean we have to write to you every year? Where is the best place to report each year?
But then, don’t we have to pay for it?
What exactly should we write in the order note that it is still free for us?
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