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I have a pro license but cannot write to the pro license support either

Viewing 13 posts - 1 through 13 (of 13 total)
Oct 20, 2022 at 5:26 pm #179526

FireDepartment Remagen
Participant

Hello,
At that time, the Pro version was made available to us. With the license: 68XXXX-XXX-XXXX-XXXX

1.Unfortunately we cannot open a Support-Pro ticket.

2. I also have a question about the overview I have about the download files in the overview
“Search Keyword” date of publication and a selection with Descending, Order, Ascending are available as well as a button with Apply Filter.
Can I remove this somehow?
3. Is it possible to allow user groups to only upload, change and delete files in certain categories?

Thank you in advance.

Many greetings
Soren Frank

Oct 21, 2022 at 5:31 pm #179550

Tanvir
Spectator

Hello,

Thanks for contacting us.

1. You can check your orders from here. Maybe renewal is needed for your wpdm products to get pro support and updates.
2. If you are using this shortcode, then you can remove that toolbar option by adding parameter toolbar=0 in the shortcode.
3. You can set the user groups few admin roles from the settings here. however, you have to also make category access to certain roles.
image

Let us know for further assistance.

Regards
Tanvir

Oct 22, 2022 at 9:55 am #179569

FireDepartment Remagen
Participant

But we got a free license key forever for the spro version so I don’t understand why something doesn’t work

Oct 22, 2022 at 9:58 am #179570

FireDepartment Remagen
Participant

3. And that the individual on a So that means I can only set the rights for all files and download not for individual categories and files?

Oct 23, 2022 at 5:05 am #179576

Tanvir
Spectator

Hello @firedepartmentremagen,

I would suggest to check the license status from here. However, we don’t have any lifetime plan. All products of us renews yearly. I am not sure if you are using any customized service.

To set individual files only to individual users, you have to use the below addon with wpdm.

Advanced Access Control

Let me know for further assistance.

Regards
Tanvir

Oct 23, 2022 at 5:12 am #179577

FireDepartment Remagen
Participant

So do you check the license status? Or how do we do that? And we have to email you on time every year or what? As I said, the Pro version was made available to us free of charge at the time

Oct 23, 2022 at 6:20 am #179578

Tanvir
Spectator

Hello, your pro access was expired but it is reactivated now.

Oct 23, 2022 at 8:22 am #179581

FireDepartment Remagen
Participant

With the same license key? Does that mean we have to write to you every year? Where is the best place to report each year?

Oct 23, 2022 at 12:21 pm #179582

Tanvir
Spectator

Hello,

In this case you can just send a order note from the order details page.
order list can be found here you can see all orders there.

Regards

Oct 23, 2022 at 1:09 pm #179583

FireDepartment Remagen
Participant

But then, don’t we have to pay for it?

Oct 23, 2022 at 1:40 pm #179584

Tanvir
Spectator

No you don’t have to pay for it.

Regards
Tanvir

Nov 3, 2022 at 7:40 am #179969

FireDepartment Remagen
Participant

What exactly should we write in the order note that it is still free for us?

Nov 3, 2022 at 8:55 am #179970

Tanvir
Spectator
This reply has been marked as private.
Viewing 13 posts - 1 through 13 (of 13 total)

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