- This topic has 11 replies, 2 voices, and was last updated 4 years, 7 months ago by
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Hello,
I have updated to the latest download manager version but the Google Drive links to .mp4 files seem to have stopped working. The .pdf files download fine, but I’m getting a Google Error:
docs.google.com refused to connect
For all the .mp4 files?
Hey @kevgregson,
Make sure that you are using the latest version of WPDM which is 3.2.01.
Also, have you configured this section properly by following the below link?
If still, the problem exists then please share your WordPress admin login credentials with us in a private reply so that we can debug and give you a better solution about it.
Thank you
Hello,
I think I’ve identified the problem, but not sure on the solution. The downloads work dependent on the file size. If the file is bigger than a certain size I get the error. Is there a setting which is causing this issue?
Thanks,
Hi @kevgregson,
Please share your related file/package/page URL, if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Thanks.
Hi @kevgregson,
Thank you for your patience.
Our dev team is investigating and working hard to fix the issue. There might be an update coming within 24 hours.
So, please be patient and cooperate with us.
With Regards
Hey no problem. I did just perform an update but the problem still persists.
Kind regards
Hello @kevgregson,
Please check now your download issue has been resolved.
Thank you
Thank you, this has resolved the issue. Much appreciated!
Hi @kevgregson,
You are welcome.
If you found my support helpful, could you leave your valuable review here?
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Best Regards
The topic "Google Drive Video Downloads no longer working." is closed to new replies.