Home / Topics / Download Manager Free / After PayPal payment no download possible, backend stays on Processing status

After PayPal payment no download possible, backend stays on Processing status

Viewing 16 posts - 1 through 16 (of 16 total)
Oct 9, 2025 at 1:24 pm #208967

Cornelie van Driel
Participant

Dear WPDM Team,

I use WordPress Download Manager with the Premium Packages Plugin. When someone pays with PayPal, it goes to PayPal, takes payment fine, but then nothing happens. The customer can go back to the Shop with a button in PayPal after the PayPal payment, but then he needs to sign in, although he doesn’t have an account. In my backend I notice that the status is on Processing. Nothing happens there.

Perhaps the solution can be found in your article https://www.wpdownloadmanager.com/support/topic/payment-processing-problem-customer-cant-download/ that you cited in the Forum a few times. But unfortunately I get a 404 error.

Could you please help me and e.g. give me the correct URL to your article?

Thanks a lot!
Best regards,
CvD

Oct 9, 2025 at 1:30 pm #208968

Shahjada
Keymaster

If PayPal webnhook url was not configured properly, it may happen. Please send me temporary wp-admin login info in a private reply to check your issue.

Oct 9, 2025 at 1:35 pm #208969

Cornelie van Driel
Participant
This reply has been marked as private.
Oct 9, 2025 at 2:08 pm #208971

Shahjada
Keymaster

It looks like you didn’t setup paypal yet. Please follow https://www.wpdownloadmanager.com/doc/using-premium-package/setting-up-paypal-smart-button-for-premium-packages-digital-ecommerce-plugin/ to setup paypal.

Oct 9, 2025 at 2:34 pm #208972

Cornelie van Driel
Participant
This reply has been marked as private.
Oct 9, 2025 at 4:24 pm #208977

Shahjada
Keymaster

Yes, let me know if you face any issue after that.

Oct 10, 2025 at 12:36 pm #208984

Cornelie van Driel
Participant
This reply has been marked as private.
Oct 10, 2025 at 12:47 pm #208986

Shahjada
Keymaster

From wpdm ui settings, set the primary color to your theme color.
Doc:

Frontend UI Settings

Oct 10, 2025 at 1:10 pm #208988

Cornelie van Driel
Participant

We already changed here the primary colors. The color purple is (and was) in the Frontend UI Settings nowhere to be found. It seems to be hard-coded in the popup since the element is called “.w3eden .color-purple” or “.color-purple .d-block” Do you have any other idea?

Oct 10, 2025 at 1:20 pm #208989

Shahjada
Keymaster
This reply has been marked as private.
Oct 10, 2025 at 2:05 pm #208990

Cornelie van Driel
Participant
This reply has been marked as private.
Oct 10, 2025 at 2:09 pm #208991

Shahjada
Keymaster

Okay now, it was actually secondary color.

Oct 10, 2025 at 2:22 pm #208992

Cornelie van Driel
Participant
This reply has been marked as private.
Oct 10, 2025 at 2:36 pm #208993

Shahjada
Keymaster
This reply has been marked as private.
Oct 10, 2025 at 5:58 pm #208994

Cornelie van Driel
Participant

Great, thank you so much!
Have a nice weekend!

Oct 10, 2025 at 7:54 pm #208995

Shahjada
Keymaster

You’re very welcome! If you need any further assistance, please don’t hesitate to open a new topic.
If you have a moment, we’d really appreciate it if you could leave us a 5★ review here:
https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post — it truly means a lot and helps us stay motivated.

Thank you once again, and kind regards.

Viewing 16 posts - 1 through 16 (of 16 total)

You must be logged in to reply to this topic.