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Advanced Access Control not working

Viewing 6 posts - 1 through 6 (of 6 total)
Feb 15, 2022 at 12:24 am #168151

Alessandro4
Participant

Hello,

I just bought the Advanced Access Control add-on and I can assign to the single files the names of the members who should be able to download them.

But the members do not see any file when they go to the web page listing the files, so they can download nothing at all.

The field with members category (Administrator, Subscriber…) works well though.

Thanks for your help.

 

Feb 15, 2022 at 5:49 am #168158

Humayon
Moderator

Hello @alessandro4,

Greetings and Welcome.

First of all, please follow the instruction appropriately mentioned in the below link.

Advanced Access Control

If still, the problem exists, <span style=”font-weight: 400;”>then please </span><span style=”font-weight: 400;”>provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.</span>

<span style=”font-weight: 400;”>Also, please share the related page/file/package URL with us where the issue exists.</span>

Thanks

Feb 15, 2022 at 7:48 am #168171

Alessandro4
Participant
This reply has been marked as private.
Feb 17, 2022 at 2:44 pm #168287

Humayon
Moderator

Hi there,

Please check now we have adjusted your issue and it’s working fine now.

Thanks.

Feb 17, 2022 at 7:17 pm #168297

Alessandro4
Participant

Hello Humayon,

Thank you for your help, that’s great. I see that now the files appear.

I also see that the files that a user cannot download appear anyway but with the phrase “access denied”, instead of not appearing at all (like it happened before the update). I would much prefer the previous behaviour. Is there a way to restore it?

I am curious to know what the problem was but if the explanation is long please don’t bother answering me on this point, I don’t want to steal your time.

Thanks again,

Alessandro

 

Feb 18, 2022 at 4:17 am #168299

Humayon
Moderator

Hello there,

Since you were using Pro before and switched to the free version that’s why the behaviour changed.

To hide everything while the user is not allowed requires WPDM Pro. Here’s the reference screenshot: https://prnt.sc/TUog-VuF1kyo.

Thanks

Viewing 6 posts - 1 through 6 (of 6 total)

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