Add 15MB file/View shows 4kb

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#51178

lwstan
Member

The behaviour seems to have changed such that embedding the short code in a WordPress page fails.

DM 2.9.1

Sequence as follows:

1. Add a, say, 15MB, file to Download Manager normally
2. Dashboard/Download Manager/View the file just added
3. Shows as only 4kb. Download below fails but an additional Download link listing the file type works
4. Embed the short code in a page
5. Generates the Download icon but for only 4kb. Download Fails

So now cannot use the Download Manager at all!

PS: Haven’t used the Download Manager to provide a new download for a few months so don’t know when the behaviour changed or if I’m doing something wrong.

Site is http://www.pinnercameraclub.co.uk – which provides user registration

#51199

lwstan
Member

Updated to DM 2.9.2 and
– still shows file as 4kb
– download works!

So – can now use DM again – only problem is size of file shown is incorrect

#51214

Jass
Moderator

Hi,
Glad to hear your system is working. This may help you to increase the size:

How to Increase the Maximum File Upload Size in WordPress Download Manager

Thank you

#51217

lwstan
Member

Thanks Jass – but that is not the problem. See the screenshot. This shows that the file is 4kB. But it is not – it is 15MB.

However the download does now work – the only problem is that the user thinks it is a very small file.

#51359

Shahjada
Keymaster

Please go to edit window and clear the file size field, then update.

Viewing 5 posts - 1 through 5 (of 5 total)

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