Hi @web907,
Please take our cordial apology for the inconvenience, and the delayed response as our team is on festival vacation.
The video you have attached is not viewable. You can share your video link by uploading it to any online drive.
Also, I want to let you know that our team is already working on your concern, and hopefully, it will be adjusted with the upcoming update.
Your patience and co-operation are highly appreciated.
Apart from that, please click the Save Settings one more time for the license key option from Downloads > Settings > License, and then please try to update the plugin from the wp-admin > plugins panel.
The saving settings for the license key option from Downloads > Settings > License will regenerate the access token, and the plugin will be updated.
With Regards
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Hello
I have purchased Download Manager Pro plugin. It’s working accurately for some of individual pages. But at same time not working with other pages. In other pages, I am getting below error message:
“Fatal error: Uncaught ValueError: Path cannot be empty in /home4/mockifyc/public_html/wp-content/plugins/download-manager/src/__/Template.php”
The issue occurred when user is not logged in. I am also sharing product link so you can access directly.
https://mockify.co/download/alternative-apparel-2894-mockups/
https://mockify.co/download/velour-garments-290-gsm-long-sleeve-t-shirt-mockups/
https://mockify.co/download/velour-garments-400-gsm-short-pant-mockups/
Please look into this issue and resolve ASAP.
Thank you very much
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Hello,
Got the issue. So actually the issue is from the shortcode [wpdm_archive_flat template=”link-template-card” cols=3 login=1]
To overcome this, You have to first set the Hide Everything from the admin panel > settings page.
Then You have to edit ..\plugins\wpdm-archive-page-main\src\Templates\Flat\views\flat.php
Here you will see hide_empty' ► false in line 5. Just make the false into true.
Then please check if it works so that it will hide the empty categories.
Second Step:
If it works, then you just make that false as updating plugin will remove the editing. In this case, you have to create a custom template change to keep the edits.
Please follow the following steps to edit a template file so that the new update doesn’t erase your changes:
Create a dir path download-manager/wpdm-arhive-page/**** inside your active theme directory if it is already not there. Here replace **** with Flat,,
Copy flat.php file what you need to modify. You simply need to change false into true to keep the changes, even if wpdm directory addon is updated.
Thanks
AnonymousInactive
Hello,
As requested, we have set the “Only Block Download Link” option from the dropdown. Please see it here: https://prnt.sc/iq9Ret5ctC9S.
By setting that option, it displays like this: https://prnt.sc/sJj850JpBWnK which we don’t need. What we need is when the package is not assigned to the user, it shouldn’t be displayed along with the category and thus, we have set the option named “Hide Everything” from the admin panel > settings page.
When it is set, it displays only the packages that are assigned to the user like this: https://prnt.sc/SzwGY2g_-FRC. But it doesn’t get rid of the categories, it still shows all the categories though they (categories) or the packages within the categories aren’t assigned to the user. I hope this will make sense.
Also, we are using the following shortcodes:
[wpdm_search_result init=0 template="link-template-panel" cols=3]
[wpdm_archive_flat template=”link-template-card” cols=3 login=1]
Thank you.
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Hello Robert,
Hope you are well. Do you want to get a package sharing link or download link URL? please elaborate on these requirements. And please check, you have also a chance to generate a download URL link from this option as I image attached,

please let me know
Thank you and regards
Hello Terry,
Hope you are well. For categories hierarchy, giving access to a certain category for a particular role you have to set from the edit category option, then you have to make empty for the Allow Access option or have to give a particular role on it like as I image attached or as usual for the select member option too,

because
Package Access = Package Access + All Category Access = All Visitors + Author = All Visitors
and Package Access = Package Access empty + Category Access(Author) = Author
or Package Access = Package Access(Author) + Category Access(Author) = Author
More details can be found in the below link,
https://www.wpdownloadmanager.com/doc/add-new-package/package-settings/allow-access-access-control-option/
Hope you have understood. And The feature is actually for packages, selected roles will be applied to assigned packages, and the information I have given above. Thanks for your understanding and appreciation.
Thank you and regards
Hello şükran,
Hope you are well.
For that you have to use the below shortcode
Please check: https://www.wpdownloadmanager.com/doc/short-codes/wpdm_package-single-package-embed-short-code/
Also You have to remove other sections in page template or link template to keep only the download button. As you are using free version of wpdm, you have to follow number 3 here:
Template Files
Thanks
Hello, can not find anywhere and if possible to get a nice scrambled url for document links to share? Like youtube have…
Hello Roth,
Hope you are well. Are you trying to open the download link in a new tab for this shortcode, wpdm_all_packages? if possible, please, give your temporary wp-admin login details in a private reply for adjusting the issue.
Thank you and regards
Looking to be able to open the resulting “download” from this stock shortcode that displays all packaged in a NEW window/tab.. ie. target=”_blank” but I can not fin anywhere to specify this, or where in the plugin code I might modify it.
C.
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Hi, I’m sending a link. After user registration does not return to the page of the file to download.
Thanks
https://www.aspmilitari.it/download/alloggi-app-stanza-superior-modalita-di-presentazione-domanda/
About 3 or 4 weeks ago, my download manager pro stopped working on the website. I get a blank screen on the website. I am not sure about the cause. I have the latest vesion of the plugin.
Website download page link
Does anyone know if there have been any upgrades or other issues with the plugin?
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This topic was modified 4 years ago by
Brian Kor.
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My user are not able to download the file after completing the payment.
They do receive the email with the download link but cannot download the file.
Please assist.
R. Kamdieun
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AnonymousInactive
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Hi Nayeem,
Thank you very much, do you know which was the origin of the error?
Apart from that, I have a couple of things I would like to change:
1. Two issues related with the directoy page commented in the following link https://www.awesomescreenshot.com/image/25898994?key=8689fdb3b11c63207b8919a6a6ad8b00
2. Once you enter into a specific file page, the first info reference is about the “total downloads of the file” (this is it https://www.awesomescreenshot.com/image/25899777?key=47e8ebdb4773a023565d7482b42a4e46 ) but it is named as “Download” and I think it would be better explained as “Total downloads”, for example. Could I edit this gap name?
Thanks again
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