Search Results for 'download link'
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Search Results
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Topic: Single packages not loading
Hello,
I have a very weird issue, and I cannot find where the problem is. Here it goes : I have build a website for clients with documents. Until today (as far as I can tell), everything was dandy. But, suddenly (I’m not too sure of when it happened), I cannot see the individual packages, except for four of them.
And for these ones, everything works : the custom templates, etc, etc. They are all in the same category, and are all pdfs.
But other documents, also pdfs, and simple pictures (png), heavier and lighter in weight, just give out a blank page… And Wp Debug doesn’t say anything. The packages have exactly the same configuration in terms of templates, who can see them, etc.
Even weirder, I can download everything fine with the link templates… It’s only when I want to see the single package page that… nothing happens.
And as far as I can tell, nothing I’ve done justify such a change.I’ve also tried adding new packages : I cannot see anything, event though the link template work perfectly (downloads also), whatever category I try to put them in.
It’s so weird that the only way I think for you to realize what happens it to go take a look… Could you please ? I’m at my wit’s end. I’ll give you the info in private.
Cheers,
Is there any way to hard code a direct download link other than the shortcode? I need this link for e commerce section of our website and need to be able to add it into the html as a hyper link.
example: Download Machine Specs is what I am using and even though the template is the direct download link it still doesn’t display that way.
I saw an article about adding the id instead of package title but couldn’t get it to work.
Cant’ find this anywhere in the documentation.
Thanks,
BeckyHello,
I set the page Guest orders wit the shortcode[wpdmpp_guest_orders]In the Email template Purchase Confirmation – Guest ( To: Customer ) [purchase-confirmation-guest] I insert the link to the Guest orders page.
Guests insert Order ID and e-mail, Proceed
but the download link does not work. The guest is not able to download the package file.Example: url of the Download icon https://www.site.com/?wpdmdl=712&oid=5b983f6cb1be7
Effective link: https://www.site.com/?msg=2 (homepage redirect)And, last but not least: which is the template file of
[wpdmpp_guest_orders]shortcode? I would like to remove the buttons “Invoice” and “edit billing info”Thank you.
Hi, we really need your help to solve an important problem for us. We have a lot of download files for our customers, mostly PDF and they all work fine. But we have one big exe-file, about 80 MB that we need your help with.
When someone clicks on that big file it looks like nothing is happening for a long time! And this is not a new problem, but it seems like it is maybe getting worse lately. In some browsers it says “Waiting for www…” in others it looks like nothing, so people give up.
Only after waiting a looong time they finally got a window where they can chooce where to save the file. After that it behaves normal and they can see the download circle and that takes about one minute (but thats is expected, due to the file is 80MB). But it is the process before the actual download that seems to be wrong somehow.
The biggest problem is on many occasion it takes too long time just to start the process, before they can choose where to save the file. So our customers are given “file temporarily unavailable” or “file is broken”. We can´t have that, this is our most important file. And there must be many other WPDM users who have much bigger files than this, and it is working for them, or not?
I have also spoken to our webbhotel WP Engine several times over the year and they can´t seem to do anything more to make this file download better. They said they could see “the process is sometimes being killed before it even beginning the download”.
Yesterday I tried deactivated ALL other plugins (including roles) and changed to twentysexteen theme, but it behaved excatly the same, so there is no plugin conflict!!
I have also tried different web browsers on both Mac and PC. No differens.
But the most strange thing there is never (almost never?) any problem to download the file for me, the admin!! When logged in as admin download starts almost directly. But for other roles and non-logged-in, it is a problem. No matter how I clear cache or try in incognito mode, for admin it is fast, for others it is slow!!
How can that be? Does WPDM have a “fast lane” for admins?Is there a problem with WPDM and exe-files?
Is there a problem with WPDM and files that are 80 MB?Please help, I don´t know what else to do.
(I will try to give you temporary login and a link to the file in separate reply.)
I have tried to get an answer to this query for days now without success.
I use the Pro version of WPDM, I have created a large number of packages on my site, each containing a number of files. The individual files download ok but when users attempt to download the compressed Zip package, the downloaded file is empty. I cannot find any answers to how to correct this problem and it’s important for our customers to be able to do this. So can you please let me know what the solution is to this big problem.
I really do need to know the answer to this. If the Zip link isn’t supposed to work, then why is it there.
Hi,
I created this link template:
<div class=”media”>
<div class=”media-body”>
[download_link]
</div>
</div>
<style>
.wpdm_icon{ width: 17px; width: 13px;}
</style>The visual display is correct. Click on the icon: i creates a new tab.
However, this does not work if you click on the link.
What am I doing wrong?Or is there a setting somewhere that forces opening PDF’s in a new tab? Only found the “Open in Browser” under “Basic Settings”.
Thank you for your support.
