Plugin wasn’t working so I updated the plugins and still same problem.
I updated my plugins and renewed my wpdm_archive plugin and now the shortcode still not working.
Did something change? Here’s my short code that is not working
[wpdm-archive category=”37″ cat_view=”hidden” link_template=”link-template-panel”]
Running WordPress 5.8
Current Plugins
Download Manager Version 3.2.12
WPDM – Archive Page Version 4.1.6
WPDM – Button Templates Version 1.4.0
WPDM – Extended Short-codes Version 2.9.0
WPDM – Page Template Version 1.1
WPDM – TinyMce Button Version 2.9.0
Can some one help please.
How can I do this when I can’t control or edit the “Login to Download” link on package/download pages?
This reply has been marked as private.
Hi,
When I tried to visit the above-mentioned link it showed like this.
Please give access to this email address: humayon.w3eden@gmail.com
However, in my inspection, I found that you are using the WPDM Free version.
In order to enable the Email lock feature, you have to use the WPDM Pro.
If you have purchased the WPDM Pro already, then you can download the latest version from here.
Let us know if you need further assistance regarding this matter.
With Regards
Hi @elcon1966gmail-com-au,
Sorry for the inconvenience.
1. We will adjust it in the upcoming update.
2. You have inserted the wrong code that’s why. Please check this page now as I have used the correct tag/code and it worked well. Valid tag/code lists can be found in the below link.
https://www.wpdownloadmanager.com/doc/templates/template-tags/
3. Please change this setting and the download should work.
Thank you
Hi @godmarketing,
Glad to hear that the issue has been resolved.
Please stay up to date by following this changelog.
You can download the latest version from here.
FYI, if you share a link in a private reply then no one will be able to visit that link except our support staff.
However, If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Thank you
Hi,
Sorry for the delay.
In version 6.0.0 of the WPDM Pro, we have Rebuilt the codebase from the ground.
So, the template file override procedure has been changed as well.
Please follow the below link/procedure and then customize your email-lock-form.php file accordingly.
Changing Template Files in /plugins/download-manager/src/{ComponentDir}/views/ ( Download Manager Plugin ) dir:
Create a dir named download-manager inside your active theme dir
Now copy the files you want to modify from /src/{ComponentDir}/views dir to /{active-theme}/download-manager/ dir.
Customize template file(s) in {active-theme}/download-manager dir as per your need
Template Files
Hopefully, your problem will be solved.
Thank you
Hello @zwanets,
We have found that your order is linked to another account which is yrshaik@gmail.com.
You need to log in to that account to activate auto-update or download the latest version.
Also, I have tested that the Tabs are working fine with the latest version of WPDM Pro.
Thank you
My query is set up in multiple (over 30) pop-ups in Elementor. Everything has worked amazing but since the current update, I am getting just this:
link-template-sheaumann.php
I hope this fix is easy, as I do not want to have to redo all of these queries.
https://www.sheaumann.com/to-cans/
Click on any of the Download Datasheets buttons.
Thank you!
Eric
Hi Tanvir,
I will do this soon.
A quick question, my website sells physical goods, as well as offering free downloads. When I use the shortcode “[wpdm_user_dashboard]” in WordPress “MY ACCOUNT” page, it seems that the “ORDER” block is no longer useful, which contains the information from my buyer information for a physical good.
It’s great that if WPDM can integrate only the digital download link in the account page, not overwrite the other information.
Is this possible?
Packaa
Hello,
Please check the settings of WPDM. The download links currently stay active only 3 mins. Please change there.

Thanks Tanvir
Any idea why I get an invalid download link
Please assist.
I select the lock option to email a link but no email is sent. Everything else seems ok. Where can I look to find out what is going on? Im new to most of this
Wayne
This reply has been marked as private.
I meant, I’m not seeing any problem on your site, it is working fine now with AdSense. Also, the download link is a simple HTML tag, wpdm can’t be a reason for any conflict you may see there.
Hello @worsin,
Hope you are doing great.
In order to implement the above-mentioned functionality please contact our customization team through the below email address or link.
customize@wpdownloadmanager.com
or
You may knock here as well:
https://www.wpdownloadmanager.com/user-dashboard/?udb_page=upgrade
Thank you
Hello @ajay,
Hope you are well and doing great.
Well in this case you can remove the linked domain to use the key with a new domain.
FYI, The license key will work with the latest version of WordPress Download Manager Pro. And if you are using a very old version, there may require a manual upgrade (If auto-upgrade doesn’t work).
However, you can download the latest version from Premium Download Area as well.
More details can be found in the below link.
https://www.wpdownloadmanager.com/doc/settings/license/
Thank you
Hello,
Hope you are well.
Since you are using the latest version of the WPDM Directory Add-on. So, please use the updated shortcode from the below link. Hopefully, your problem will be solved.
https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/
Also, your admin URL is not working. Please check this.
Thank you
I have problem creating permanent link in Download Manager plugin. Page not found error 404 appears.
How to solve help me.
Erro: https://www.baixargratis.com.br/download/agora/
Urgent Reply: I’ve seen all the download post from admin area are missing after update the plugin. I checked with my staging environment which is not updated. It’s working fine. But on production environment, Attached files are broken. There is no attached file link. I’ve checked the folder “/wp-content/uploads/download-manager-files. All files are available in directory and also having all the files link/path are existed in database. Can you please check urgently This is very serious issue. This is our live website. You are requested to please let us know the issue, after update the plugin. I lost my all the attached files link in each post. You are requested to resolve it asap. If you need the Credentials. Please let me know.
-
This topic was modified 5 years, 2 months ago by
Frebers.
Hello
Can you please help me with an issue I am having
How can I get [download_link] to work in an elementor template??
Thanks
Hi Support
I have purchased the Download Manager Pro and I am wondering what knowledge do I need to tweak the pop up that my end user gets when they click on a link or button template.
Also is there a short code so I can embed this on my post text?
This reply has been marked as private.
Download link works OK, but preview button shows only the “working” wheel and just hangs there. Worked in 3.1, even those the FastForward and Rewind buttons worked only on FireFox. I can provide a link, but I note that all your demos of videos/mp3s are also broken, so maybe get those working and if that doesn’t fix my problem, I will provide more info.
Hi everyone, few days ago i noticed that the plugin stopped to work properly on my website, so i updated it, but nothing changed, when i click on a download (either created on the old or on the new version) after i insert the password, it looks like he redirects me, but on the end of the loading, a red warning appears (in italian) “— Link per il download non valido —” translated it’s “The link to download is not valid”, here is the screenshot.

I already checked the host status and it’s all up to date and nothing in my envrionment should prevent the plugin to work properly.
What can i do?
Kindly, Simon.