Search Results for 'all downloads'

We are using the Gallery view template to display a mix of files and images. When we click on a file (PDF) and downloads and is seen in the stats. When we click an image it opens in a lightbox rather than downloads, and if we manually save the image via the browser it does not show in the stats.

We want the image to download, not open in lightbox – what can we do?

Do you know what can be causing the user to display as “Guest” in our download stats? We use SSO so all of our users are registered and have assigned roles. It doesn’t make sense that we would have any downloads from a user who isn’t named because we actually don’t even have any true “guest” users.

Hi,
We are using your plugin together with WPML. We are using the following shortcode: [wpdm_packages template="individual_download" order_by="post_title" order="asc" paging="asc" items_per_page="10" async=0 cols=3 paging=1 colsphone=1 colspad=1]

However, this is showing all of the different packages on all of the languages. So, https://www.heskins.com/all-downloads/? is the same as https://www.heskins.fr/tous-les-t%C3%A9l%C3%A9chargements/

How do we have the English downloads on the UK site and French downloads on the French site?

Hi team,

I just installed Google Tags for WPDM to track download events, but I’m unable to get it working and would appreciate some guidance.

**Use Case:**
We have real estate property pages with downloadable documents and I want to track when visitors download these documents and ultimately see which properties get the most engagement.

**What I’ve Attempted:**
1. Installed and activated the addon through WordPress
2. Configured GTM with:
– Custom Event trigger named “WPDM.newDownload”
– GA4 Event tag set to fire on the above trigger
3. Used GTM Preview Mode to test
4. Downloaded files from property pages

**Current Issue:**
When I test downloads using GTM Preview Mode, the WPDM.newDownload event is not being pushed to the dataLayer. No custom events from WPDM appear at all!

**What I Need:**
1. Step-by-step implementation instructions for the addon
2. Are there settings I need to configure in WordPress after activation?
3. Is there documentation available that I might have missed?
4. How can I confirm the addon is properly integrated and sending events?
5. Are there any known compatibility issues or requirements?

I’m happy to provide additional information about my setup if needed. Any help getting this working would be greatly appreciated!

Thank you,
Andre

Hi WPDM Support,

We are experiencing two issues relating to download limits and membership subscriptions.

1. Download limits not being counted correctly

We have set a download limit of 50 per 365 days for the user role “Annual membership Subscription” under WPDM → Settings → General → Download Limit.

However, although downloads are clearly being recorded in Download History for the user, the user’s download limit counter remains at 50 / 0 and does not increment.

Key details:

Limit is applied by user role (Annual membership Subscription)

Reset period is set to 365 days for that role

Files are hosted externally via Dropbox URLs

“Allow repeated download of already downloaded file” is currently enabled

“Count unique downloads only” is currently disabled

Despite multiple downloads being logged, the usage counter does not increase.

Can you confirm:

Whether download limits are reliably enforced when using external file URLs (Dropbox)?

Whether the combination of settings above would prevent the counter from incrementing?

If there are known issues with role-based limits not updating correctly?

This is business critical as we rely on accurate yearly download tracking.

2. Subscription renewal issue

We also had a case where a member’s annual payment was successfully taken, but:

Their membership did not renew automatically

We had to manually reinstate their membership

We cannot see a corresponding renewal order or payment record on the website

We are now concerned that future yearly renewals may not process correctly

Could you please advise:

Where renewal payments should appear within WPDM?

What could cause a successful payment to not trigger membership renewal?

Whether there are known issues with subscription renewals not syncing correctly?

We would appreciate guidance on how to audit and ensure renewal reliability going forward.

I am also seeing a ‘critical error on this website’ when i click on invoices on teh subscriber, I have tried to debug this but no errors are showing.

Kind regards,
Anna

After the last update (7.2.3) the single column flat template does not display the file details anymore (such as file size, number of downloads, etc.) Other templates seem to work, but we do not want to change all our downloads. Please advise.