Hi there,
I’m using the Advanced Access Control extension and I would like to let the user filter its downloads using the categories he is allowed to.
May I get some help?
Hello Sitcom Software,
Hope you are well. And sorry for the inconvenience. Can please make Allowed file types to upload
to *
as I image attached from Downloads > Settings

Please kindly check and let me know.
Thank you and kind regards
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Hello Laura,
Hope you are well. Thanks for writing to us.
For updating the WPDM PRO plugin, Please simply click the Save Settings again for the license key option from Downloads > Settings > License
, and then please update the plugin from the wp-admin > plugins
panel.
For saving settings again for the license key option from Downloads -> Settings -> License
, that will regenerate the access token. Thus the plugin will be updated,
For updating WPDM add-ons, please download your plugin from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases,
And update manually from the wp-admin dashboard Plugins > Add New
option. I hope, thus it will resolve your issue. For the Download > Settings > Updates
option will may not work properly for some server settings. please check and let me know, if you have any queries.
Thank you and regards
I just uploaded a new package and then tested the link in another browser. When I look at Stats > Download History, it shows 4 downloads, all having my username tied to them but only the first has my IP address. The other IPs are from Comcast, OVH SAS and Hostroyale Technologies Pvt LTD. Why would this be happening?
I’ve installed the plugin and setup captcha file lock for the files.
When a user hovers over the file link they get http://www.mysite.com/# and then when they click the link it opens up the request to complete captcha. This works as expected.
After completing the captcaha I get the “download file” link. Hovering over that link I get an obfuscated link (https://www.mysite.com/download/eod/?wpdmdl=29683&_wpdmkey=673e21d43ba4a)
This is great.
However when I click the link it opens the PDF in a new tab and shows the actual file url (https://www.mysite.com/wp-content/downloads/2024/11/test.pdf)
This goes against all that the plugin is supposed to do (I can’t track file downloads, charge, or stop people from getting the actual file).
I’m assuming I set something up improperly, but what did I do wrong?
Is it possible to export all the download links from a wordpress site and import them into another?
Hello Josh Rudzek,
Hope you are well. Thanks for writing to us. You can change Package URL Base as I image attached from Downloads > Settings

However changing URL base daily basis automatically may need to take custom upgrade order from here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/. Please kindly check and let me know.
Thank you and kind regards
I am using the following shortcode to display a list based on certain categories:
[wpdm_category id="brochures, terraclad" operator="AND" order_by="create_date" order="ASC" cols="2" colspad="2" colsphone="1" toolbar= "0" paging="0" ]
What I want is to show all the files attached to that package and not just the PDF, for example if you see the following URL, you can see in the image that it only shows the PDF icon (I click on it and it downloads a zip with the two files) but I want the downloads to be individual and show both files independently
LINK IMAGE
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Hi Nayeem, I’ve checked the downloads and it has been added to the website, the downloaded folder is called ‘WPDM-archive-page’ why is this name different from what it appears on your website?
Sorry for your all inconvenience. I have found the issue. It was the bootstrap that was disabled from Downloads > Settings > User Interface
. I have enabled now that the issue has been resolved. I have also added the below css in Customizer > Additional CSS
.w3eden .modal {
z-index:99999;
}
Please kindly check.
Thank you and kind regards
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hi,
I had checked these options in the Download Limit add-on:
Count unique downloads only
Allow repeated download of already downloaded file
but it is still counting the download in the same file. Is this a bug or is there anything else I can do?
Another question, upon reaching the download limit, can we just have a popup and not go into some sort of an error page that is currently happening right now? I can give you links in private so you can see my issue.
Thanks
Okay, for that go to Downloads > Templates > Import Template and from there you can easily import the template called: Image Hover
or any template you may like. This is a screenshot for your assistance.
Kindly check
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Hello WP Forum,
I’m currently having a problem with making a zip file available for downloads. The zip is password protected by the free version of the plug-in ‘Download Manager’ and made publicly accessible. Whoever clicks on it is led to a new window, enters the password and clicks Download.
However, the document that is then in the download folder of my MacBook has the same name as the website and is not a ZIP. Only when I rename the file to xyz.zip does it become a zip file with the corresponding icon.
I had previously carried out the same process with a pdf. That worked really well.
The wrong name for the file must have been created on the way from the website to my computer – but where? Does anyone here in the forum have an idea why the ZIP is not displayed correctly after the download?
The link to the corresponding webpage is as follows: https://resceurope.eu/download_test/
All the best,
Jochen
Hi – Another question on Favourites: I have been trying to use the [fav_icon] (or any of the other favourite template shortcodes in a link template, but the HTML structure of any page it displays gets broken.
Also, ideally, when listing a user’s favourite downloads, I don’t really want a tab. I want to display their selected favourites in various places around the site. Additionally, when I tried to use the suggested shortcode, I couldn’t activate the favourites tab when clicking on it.
And, finally, if a user isn’t logged in, they don’t get asked to create an account or log in when they click on the add to favourites icon. What is the expected behaviour?
Many thanks,
Marcus
Oh, one thing that we have noticed. The downloads page now only shows a few products but does search for all of them. Have you switched off the pagination?
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Hello,
Well I thought this one was going to do the trick. I have searched and searched to get a link to the downloads so I can have a page there with say 12 model “cards” that then get clicked on to download the model. I can not produce this page (category page) if you will for the available downloads. I have made the permalink /download . I have done this as a page, nothing. I have made a product category in my store, nothing. I want to have a page like this one
. I found this this monring so I added the custom link, nothing. I can put the downloads themselves as a submenu item, but not a page where they are organized. Basically I can not find or produce a Download directory that works. 404 Error no matter what using https://www.hoodbillyhaven.com/download there is never any downloads to choose from. Hope this makes sense as it has been frustrating me for 3 days now. I’ve even tried unintalling and reinstalling the plugin. It retains old data and acts the same. I don’t want to start all over on this site, but I’m at a loss, and I’m could have redone it by now, had I just given up. Thanks in advance for any help.