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Every once in a while all of our files disappear from the manager. when you try to download from the site, it downloads a “file not found .txt” file. Then we have to re-upload all of the files from a back-up we have. It looks like someone went in and deleted everything, but no one did. And there is no record of when it is happening or why.
In reply to: Invalid File Type
Hi Nayeem
I tried it just now using a fresh browser and the same problem persists. It downloads an empty file called “download-manager-files”. This only happened when we upgraded to the latest version of Download Manager, and only affects new files uploaded to the website. The first step is for you to reproduce the error yourself using the credentials supplied yesterday, and then suggest a fix. There are dozens of other plugins with which Download Manager has coexisted for years, so why should they be a problem now?
Please let me know how you get on – I do need this fixed today.
Thanks
LawrenceTopic: Download Limit Not Accurate
We have set a limit of three downloads per day for all standard users on our website, but many of them receive four downloads. Can you please help me figure out why they receive additional downloads before the restriction occurs?
Topic: Download Limits Not Accurate
We have set a limit of three downloads per day for all standard users on our website, but many of them receive four downloads. Can you please help me figure out why they receive additional downloads before the restriction occurs?
Topic: Downloads Password protected
I would like any visitor to be able to download the file without setting up an account or logging in. I have set this on each file as I’ve uploaded them and set the shortcode as follows:
[wpdm_all_packages login=0 thumb=1 items_per_page="20" categories="fire" jstable=1 order_by="field_name" order="ASC/DESC" cols="title|download_link" colheads="Title|Download::155px"]
However when you go to the page: https://sasfire.co.uk/downloads/ it still requests a login?
Hello Raffaella,
Thanks for contacting WPDM Support Forum.
Could you please share the related url of your website to check the issue properly?
Also please tell me if you have used Gutenberg or Elementor to create that related category filter? I think you have used “All Downloads Table” of WPDM Gutenberg addon. Please confirm me.If possible please also share temporary admin access of your website in a private reply so that we can look the issue closely.
Regards
TanvirIn reply to: WP-option table auto load
Hello Jahanur Miah,
WPDM generally doesn’t hamper the page loading effect. However, you can also check the options from the WPDM settings, from the
Downloads > Settings > Privacysection. please check.Thank you and regards
In reply to: Doesn’t show the files!!
Yes, the last version breaks the display of files. All our downloads are now either not visible or not downloadable.
Please fix!This new option, Basic, Accessibly setting:
“When user is not allowed to download:”
– Only block downloads
– Hide everythingIs bugged.
In reply to: Open PDF in new tab
I tried that option, but it still directly downloads the piece…doesn’t seem to be properly working. But, I don’t want to do this sitewide anyway…just for a few certain resources. Is there any way to just get the link to the PDF so I can use something like the Page Links To plugin to have those resources open directly to the PDF in a new tab just like a PDF would from the media gallery in WP.
HELLO,
We have seen WP Attire but not very really impressed with it. Can you suggest some more Theme options which can be effortlessly used with WPDM.
Would any Woocommerce theme for digital downloads ( Like Markite) work with WPDM without any hassles?Rajnish
In reply to: Dropzone shortcode not working
Hello Beth Garst,
Hope you are well. For allow access, dropzone settings, you may check this option from
Downloads > Settings > Basic > DropZone Settingsas I image attached,
please check and let me know
Thank you and regards
Topic: Open PDF in new tab
Is there a way to grab the link to a PDF that opens the file in a new tab directly? Everything I try automatically downloads the file. I have some files linked directly in copy (“Click here” to download…) that I want to link the “Click here” to pull from my resource I’ve uploaded, but not link to the resource page, just open that PDF file in a browser window. It would be easy to do if I just knew what the syntax of the PDF link is, but I cannot figure out what it is.
Hello,
Yesterday I bought your plugin. I thought (by reading the description of the functionalities) that the paid version would be able to do a simple task as this one:
-I have an automatic backup system for a few websites on server A.
-The backup files are saved in the user-folder-1, user-folder-2 etc. on server B.
-I’ve created on server B the corresponding users for each of the websites running on server A.
-I’ve installed your plugin and created the download packs (without attaching files, using just the folder view option that shoud get the folder content dinamically, right?) for each user on server B.No selling is involved.
Users are allowed only to download.Question: Is there a way/shortcode to assign each download (and folder) to his user? I tried but did not find anything similar among the functionalities of the plugin I paid for.
ADDENDA: the “Download” button for the whole zipped package does not work (wordpress critical error).
Thank you.
Regards,
RaduHello,
Thanks for contacting WPDM support center.
It is currently not possible as we don’t have any related available shortcode parameter.
https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/
However, It will require customization. if you need to add this feature, you can use our customization service hereRegards.
TanvirI have been using this Add-on !
But every time I create new Downloads, I have to do Update All in Settings for Page Template again!
I want it to be my own Page Template: every time I create a new DownloadHello,
I am not quite sure, had not yet update the download manager on the new server
(at least as far as I remember), but all other plugins, have no problem with the updates.One question, if I overwrite the plugin with the new version (so reinstall), will then not all laboriously created downloads and data overwritten or deleted.
mori*
In reply to: Upgrade plugin
Thank you Nayeem.
Ok, i guess we will need the PRO version to maintain the required functionality on this site.
Before proceeding with the order of a license, we need to know:
– With PRO (Single domains) can we use it in test environments? We have: localhost, dev, preprod, production.
– Are we sure that by installing the PRO the pre-existing downloads will remain? If not, do you provide support for any database alignments?Please let me know
ThanksTopic: Help me
Hi, how do I adjust this so that it is all the way to the other end and without that white space?
image: https://ibb.co/FYFnQWd
<div class="card mb-4"> <div class="row no-gutters"> <div class="col-md-5"> <a href="[page_url]"><?php wpdm_thumb($ID, [500, 500], true, ['class' ► 'rounded-left']) ?></a> </div> <div class="col-md-7"> <div class="card-body p-0"> <div class="list-group list-group-flush"> <div class="list-group-item d-flex justify-content-between align-items-center"> <h3 class="card-title">[page_link]</h3> </div> <div class="list-group-item d-flex justify-content-between align-items-center"> File Size <span class="badge">[file_size]</span> </div> <div class="list-group-item d-flex justify-content-between align-items-center"> Downloads <span class="badge">[download_count]</span> </div> <div class="list-group-item d-flex justify-content-between align-items-center"> Updated On <span class="badge">[update_date]</span> </div> </div> </div> </div> </div> </div>In reply to: Some files cant be downloaded by registered users
We are also using Restrict Content Pro – and all our downloads are only available to registered AND approved members. We do that manually in the admin area of WordPress. Every user gehts a membership level called “members”. Only with this it is possible to gain access to the downloads.
I will try to check the plugin “problem” tonight when hopefully nobody is online.
What makes me wonder is that it works on most of the downloads and on some not. I have not found any differences between the download packages.
In reply to: Some files cant be downloaded by registered users
Topic: Upgrade plugin
We took charge of a project that uses the Download Manager plugin:
Plugin Name: Download Manager
Plugin URI: http://www.wpdownloadmanager.com/
Author: Shaon
Version: 3.3.6We need to update the plugin (free or pro we don’t know) to a new version, in order to keep pre-existing downloads and statistics, and working on php 8.
We can’t update it because wordpress tells us it’s already the latest version: 3.2.56 is the downloadable version, 3.3.6 is the old version what we have !!!
If we try to install the free version (3.2.56) by downloading it from your site, any pre-existing downloads is not displayed in admin page.
The structure of the plugin is totally different from what we have…How can we do?
In reply to: Embed category
Hello,
Thank you for writing to us.
You can use the
[wpdm_category]shortcode.Please check our official documentation for more details: https://www.wpdownloadmanager.com/doc/short-codes/wpdm_category-query-all-downloads-from-one-or-more-categories/
Regards
In reply to: Cannot download MP3
Hello Genki Nakanowatari,
I have just adjusted settings from
Downloads > Settings > Upload Settings > Allowed file types to uploadempty to*. please check.Thank you and regards
Hi All, when I go to the download button, only the URL of the file appears there. PDFs and docs are not displayed – only zip files work.
I moved the website earlier and linked it to a new domain. Everything works fine except for this problem.
Topic: Email Notifications
I am trying to upload a CSV that will update some settings for all my downloads. It will not upload, it just stays stuck on 1%. But, I also need to turn on the email notification for every download. I did purchase the notifications add-on but cannot find a setting to make email notifications a default. Is there a way to turn this on for my downloads aside from entering every download and activating notifications one by one?
