Vips Uth

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Apr 11, 2019 at 8:45 am
#95886
Member
Vips Uth
OP

thanks for the info. I updated the plugin and now when I click on forgot password, it does take me to the appropriate screen. However, when I enter in my email address or my username, and it says that Mail sent, I don’t actually receive anything in my email. I even changed my email address and got notification of that very quickly so not sure what is going on. Our dashboard short code has flaturl=0 in case that makes a difference?

David Maran, is everything working for you?

eta: Never mind. Seems it was a set up issue with the Email address in our General > Settings. We updated it and I now receive the password reset request. Thx!

Mar 26, 2019 at 11:19 am
#95201
Member
Vips Uth
OP

Hi there, we’ve just installed this plugin (on Fri) and are seeing this issue as well so would be great if you could give some general troubleshooting steps. Thanks!

Viewing 2 posts - 1 through 2 (of 2 total)