Vips Uth

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in reply to: Password Reset Not Working #95886

Vips Uth
Member

thanks for the info. I updated the plugin and now when I click on forgot password, it does take me to the appropriate screen. However, when I enter in my email address or my username, and it says that Mail sent, I don’t actually receive anything in my email. I even changed my email address and got notification of that very quickly so not sure what is going on. Our dashboard short code has flaturl=0 in case that makes a difference?

David Maran, is everything working for you?

eta: Never mind. Seems it was a set up issue with the Email address in our General > Settings. We updated it and I now receive the password reset request. Thx!

in reply to: Password Reset Not Working #95201

Vips Uth
Member

Hi there, we’ve just installed this plugin (on Fri) and are seeing this issue as well so would be great if you could give some general troubleshooting steps. Thanks!

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