Password Reset Not Working

Viewing 9 posts - 1 through 9 (of 9 total)
#95064

David Maran
Member

Hi,
It seems the password reset function isn’t working correctly. When clicked on the login page, it just refreshes the page.
You can see it here:
http://emls2018.wpengine.com/login/

Any idea why it is doing this?

Thanks
David

#95168

Kazi
Moderator

Please provide temporary login info in “private reply” to check the issue.
Thank you

#95201

Vips Uth
Member

Hi there, we’ve just installed this plugin (on Fri) and are seeing this issue as well so would be great if you could give some general troubleshooting steps. Thanks!

#95348

Kazi
Moderator

We are checking the issue to resolve.
Thank you

#95537

David Maran
Member
This reply has been marked as private.
#95619

Kazi
Moderator

Hi, We checked the issue & it will be fixed in next update.
Thank you

#95634

David Maran
Member

When will this update be released?
Thanks

#95854

Kazi
Moderator

New update released please update plugin.
Thank you

#95886

Vips Uth
Member

thanks for the info. I updated the plugin and now when I click on forgot password, it does take me to the appropriate screen. However, when I enter in my email address or my username, and it says that Mail sent, I don’t actually receive anything in my email. I even changed my email address and got notification of that very quickly so not sure what is going on. Our dashboard short code has flaturl=0 in case that makes a difference?

David Maran, is everything working for you?

eta: Never mind. Seems it was a set up issue with the Email address in our General > Settings. We updated it and I now receive the password reset request. Thx!

Viewing 9 posts - 1 through 9 (of 9 total)

The topic ‘Password Reset Not Working’ is closed to new replies.