Victoria Chu

Forum Replies Created

Viewing 25 posts - 1 through 25 (of 26 total)
Jul 21, 2022 at 12:08 am
#175438
Participant
Victoria Chu
OP

Thank you so much! The [product_preview_WxH] tag works.

Just one more question, just saw these 2 documents have the preview shown twice; do you know what may be causing this?

https://0c2e86b9e5.nxcli.net/download/project-number-request-form/
https://0c2e86b9e5.nxcli.net/download/check-request-form/

Greatly appreciate your time/help

Jul 19, 2022 at 4:55 pm
#175367
Participant
Victoria Chu
OP

I put it in child theme:
/download-manager/page-templates/page-template-doc-preview.php

Thank you

Jul 19, 2022 at 2:47 pm
#175354
Participant
Victoria Chu
OP
This reply has been marked as private.
Jul 18, 2022 at 4:18 pm
#175293
Participant
Victoria Chu
OP

Hi I tried using [file_list_extended] within the template file but it’s not showing the image file.

Thank you for your help

Jul 16, 2022 at 10:34 pm
#175196
Participant
Victoria Chu
OP
This reply has been marked as private.
Jul 16, 2022 at 10:20 pm
#175190
Participant
Victoria Chu
OP

The image we’re trying to show using <img src="[preview]" /> is for any image files dropped under the ‘Attach File’ area on the top right:

Screenshot: https://postimg.cc/HrKV9BNn

We’ve removed plugin ‘Prevent Browser Caching’ to try to resolve the PDF loading issue; please let me know if you’re still able to replicate the loading inconsistency

Appreciate your time/help!

  • This reply was modified 3 years, 7 months ago by Victoria Chu.
May 4, 2021 at 10:11 pm
#151843
Participant
Victoria Chu
OP

That option doesn’t work, can you please show how to get a file link from Dropbox and paste in the ‘Insert URL’ field for a package using Single Column Document Preview page template?

That is the part I’m stuck on because Dropbox is still forcing the download since their preview mode cannot be embedded in an iFrame

Apr 30, 2021 at 3:22 pm
#151577
Participant
Victoria Chu
OP

We would like the document preview to work

When you mentioned pasting in the file URL works for document preview; can you please show examples of file links that work?

Apr 30, 2021 at 3:12 pm
#151573
Participant
Victoria Chu
OP

When we tried pasting the URL from using link generators via OneDrive or Dropbox it doesn’t work.

Only embedded links work from OneDrive so far.

Can you please show an example file URL for OneDrive and one file URL for Dropbox that work?

Apr 29, 2021 at 8:45 pm
#151525
Participant
Victoria Chu
OP

Hi,
Thank you for the screen recording, but we would like to be able to preview the document in an iFrame vs clicking ‘Download’ straight away

Is there a way to do that with remote files?

Apr 28, 2021 at 6:59 pm
#151411
Participant
Victoria Chu
OP

When I paste in the URL into Insert URL it doesn’t show document preview and it’s not fetching the correct file type either.

It’s fetching .aspx instead of .xlsx

The OneDrive addon instructions are out of date, when I tried to follow it but cannot get the final redirect URL to put in the settings

Feb 20, 2021 at 1:20 am
#147052
Participant
Victoria Chu
OP

Hi, I updated the Downloads Manager plugin and the shortcode is now showing

It wasn’t clear that updating the Downloads Manager plugin was what I needed to do

Thank you for the help

Feb 20, 2021 at 12:54 am
#147051
Participant
Victoria Chu
OP

Hi, may I please get an update on this?

Feb 18, 2021 at 11:48 pm
#146939
Participant
Victoria Chu
OP

Hi, are there any estimated day/time this issue will be resolved?

This shortcode doesn’t work on our client website:
[wpdm_my_downloads login=1 template=”link-template-calltoaction3″ cols=”4″]

The issue is on this page:
https://flightpath.sourceonespares.com/test-page/

Please let me know when this can be resolved

Feb 11, 2021 at 3:42 pm
#146490
Participant
Victoria Chu
OP

Hi, wanted to follow up and see when is the estimated day/time for the fix for the shortcode not showing issue?

It’s been around 3 weeks we have not yet heard about a solution, please advise

Feb 4, 2021 at 5:21 pm
#146038
Participant
Victoria Chu
OP

Hi we were wondering if your team can provide an estimated time the fix to be complete?

This is a high priority for us, we would greatly appreciate an update

Thank you

Feb 3, 2021 at 6:59 pm
#145961
Participant
Victoria Chu
OP

Hi wanted to follow up to see if there are any solutions?

The shortcodes are not working on the latest plugin version for “WPDM – Advanced Access Control”

Someone helped us apply a patch that I had to restore to get it to display again; but latest plugin doesn’t have working shortocdes

This shortcode doesn’t work:
[wpdm_my_downloads login=1 template=”link-template-calltoaction3″ cols=”4″]

Jan 29, 2021 at 4:04 pm
#145579
Participant
Victoria Chu
OP

Hi, now both versions of the shortcode are not working, our client is launching this platform on Monday, please advise

Jan 29, 2021 at 3:31 pm
#145572
Participant
Victoria Chu
OP

Hi, just checking in to see what the solution is for this issue? Thank you!

Jan 22, 2021 at 4:14 pm
#145077
Participant
Victoria Chu
OP
This reply has been marked as private.
Dec 15, 2020 at 3:28 pm
#143045
Participant
Victoria Chu
OP

Yes that’s the directory I copied from under ‘wpdm-archive-page’, thank you!

Dec 14, 2020 at 11:50 pm
#142983
Participant
Victoria Chu
OP

Hi, I was able to resolve by cloning category-blocks.php to child theme and using usort() on $categories

Thank you

Dec 12, 2020 at 5:58 pm
#142841
Participant
Victoria Chu
OP
This reply has been marked as private.
Nov 14, 2020 at 4:44 pm
#140692
Participant
Victoria Chu
OP

I think another moderator was able to address the shortcode not showing, they applied a patch. I want to show just the downloads shared with that user, not list all downloads, is there a way to do that?

Nov 14, 2020 at 8:38 am
#140673
Participant
Victoria Chu
OP
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Viewing 25 posts - 1 through 25 (of 26 total)