I have had a functioning WPDM plugin on my site for about 2 years. This is the second time I have had issues with Amazon S3 permissions. I am getting access denied errors all of the sudden, and do not remember how we got around that last time. I just updated from V4.5.5 to V4.5.6 last night and did not fix.
This is not the same issue, considering not all downloads are getting blocked, but I am getting the same error message of “access denied”. The Download buttons I have created before last week are still working as expected and provide access to files which were uploaded to the Amazon S3 servers before last week.
<Error>
AccessDenied
<Message> Access Denied</Message>
<RequestId>F676DC3185482D93</RequestId>
<HostId>
kgGJJKa8QIODasvdSjnP3nnvjlez5AgrgcR9xZfDZUHNckK+Dz/Dnp9gq6nvdlypZk9eY6iRZ7I=
</HostId>
<Error>
More clues from my Support team:
We are using WP Download Manager (WPDM, ) for file sharing on our online Support Lounge as a way to provide access to files hosted on the Amazon S3 servers.
Using this plugin requires to:
1- Upload files to the Amazon S3 servers
2- Create a WPDM on the website backend
3- Copy the short code (for example: [wpdm_package id='19690']) pointing to this WPDM entry
4- Paste the short code on the Support Lounge page – the Support Lounge page then shows a Download button which when clicked starts the download of the file hosted on the Amazon S3 servers.
I have had no issues for weeks going through these steps (1-4) and providing our customer access to download files online. When I uploaded 2 new files (a ZIP and a PDF) on the Support Lounge at the end of last week, I was able to go through steps 1 to 4 but clicking the Download button would show the following error instead of starting the download of the file hosted on the Amazon S3 servers:
I suspected the files I had added to the Amazon S3 servers were somehow incorrectly uploaded, I therefore performed the following test. Using the Amazon S3 URL of a file I had uploaded in the past (URL previously proven to be good) and for which was already shared on our Support Lounge, I went through steps 2 to 4 to see if the problem was with the WP site / WP plugin. This steps also created a non-working Download button – same error message about Denied Access.
Going through steps 2 to 4, using a file hosted locally to the website rather than on the Amazon S3 servers, I can create a working Download button.
Interestingly, the Download buttons I have created before last week are still working as expected and provide access to files which were uploaded to the Amazon S3 servers before last week.
It looks like there might be an incompatibility between S3 and the WPDM. Maybe S3 was updated with slightly new requirements for which the WPDM plugin needs to be updated? There is a new version of the plugin available, shall we try it?
