peterivas

Thank you. Yes, I have already sent an order note from the order details page. I am asking you to look at my account from your side to confirm that my order note has been honored.

Furthermore, I would like to know how I can have my credit card details completely removed from your system. Currently, the card on file for my account belongs to the president of my company and I am not authorized to use that card.

Thank you in advance.

I just updated to 4.6.9 and it deleted my “download-manager” folder just as has happened before. Unless you just updated this problem a few minutes ago and are keeping the same plugin revision number, this is not fixed.

This happened to me too. The author has very little interest in fixing major issues with their plugin.

I think I got this working. I had to install the previous version of WPDM though. Something is definitely wrong with this program and the update feature through the control panel.

Also, I think there are files missing in the latest download from your site.

Can you share what the problem was here? It sounds similar to my problem. My short code text is showing, but the download buttons are not. None of my support files are able to be downloaded and we are completely down right now. This is not good.

It took you 6 days to tell me this. I wish it would’ve been sooner.

Any news on this? My support team is waiting eagerly to upload via URL.

Hi,

My support rep cannot add a file that they need to add ASAP. Can you please respond today? Thanks

Can you point me in the right direction about allowing full access in Amazon API?

Also, I did update the plugin. Was this plugin released in the last couple days?

Thanks, Tom

I am checking to see what the status is of my inquiry. I need to get this fixed. Our customers are not able to access new files that are uploaded.

I have had a functioning WPDM plugin on my site for about 2 years. This is the second time I have had issues with Amazon S3 permissions. I am getting access denied errors all of the sudden, and do not remember how we got around that last time. I just updated from V4.5.5 to V4.5.6 last night and did not fix.

This is not the same issue, considering not all downloads are getting blocked, but I am getting the same error message of “access denied”. The Download buttons I have created before last week are still working as expected and provide access to files which were uploaded to the Amazon S3 servers before last week.

<Error>
AccessDenied
<Message> Access Denied</Message>
<RequestId>F676DC3185482D93</RequestId>
<HostId>
kgGJJKa8QIODasvdSjnP3nnvjlez5AgrgcR9xZfDZUHNckK+Dz/Dnp9gq6nvdlypZk9eY6iRZ7I=
</HostId>
<Error>

More clues from my Support team:
We are using WP Download Manager (WPDM, ) for file sharing on our online Support Lounge as a way to provide access to files hosted on the Amazon S3 servers.

Using this plugin requires to:
1- Upload files to the Amazon S3 servers
2- Create a WPDM on the website backend
3- Copy the short code (for example: [wpdm_package id='19690']) pointing to this WPDM entry
4- Paste the short code on the Support Lounge page – the Support Lounge page then shows a Download button which when clicked starts the download of the file hosted on the Amazon S3 servers.

I have had no issues for weeks going through these steps (1-4) and providing our customer access to download files online. When I uploaded 2 new files (a ZIP and a PDF) on the Support Lounge at the end of last week, I was able to go through steps 1 to 4 but clicking the Download button would show the following error instead of starting the download of the file hosted on the Amazon S3 servers:

I suspected the files I had added to the Amazon S3 servers were somehow incorrectly uploaded, I therefore performed the following test. Using the Amazon S3 URL of a file I had uploaded in the past (URL previously proven to be good) and for which was already shared on our Support Lounge, I went through steps 2 to 4 to see if the problem was with the WP site / WP plugin. This steps also created a non-working Download button – same error message about Denied Access.

Going through steps 2 to 4, using a file hosted locally to the website rather than on the Amazon S3 servers, I can create a working Download button.

Interestingly, the Download buttons I have created before last week are still working as expected and provide access to files which were uploaded to the Amazon S3 servers before last week.

It looks like there might be an incompatibility between S3 and the WPDM. Maybe S3 was updated with slightly new requirements for which the WPDM plugin needs to be updated? There is a new version of the plugin available, shall we try it?

I have what appears to be many plugins to update. Do I just deactivate the “Download Manager” only? Do I delete all of the “WPDM” tagged plugins from my plugins folder?

I agree with all of the comments in this thread, you guys are playing ostrich with your customers by not acknowledging a very frustrating issue of updating your plugins.

Please fix this or tell us you cannot.

I am getting this errror when I tried to update my download manager:

Fatal error: Cannot redeclare class wpdm_search_widget in /home/nallat5/public_html/wp-content/plugins/download-manager/libs/wpdm-widgets.php on line 52

I really need to get this plugin updated and I cannot activate the plugin as it is now. Please help me ASAP.

Thanks