Tanvir

Hello @Mkessman69,
Sorry to hear about the issue.
Please check you are using the correct root directory and all files are in this diectory ../wp-content/uploads/download-manager-files . Also you can reset root folder following below:

If still the problem persists please also share temporary admin access in a private reply to check and resolve the issue quickly.

Thanks

Hello,
If you have “cache zip” option enabled, when another user downloads the same package, it serves the zipped file created earlier. But if you have the option disabled, every time a user clicks on the download link, it creates the zip again from the attached files, which is required when you attach dir with a package and upload files to that dir using FTP.

By default, Cache files of WPDM are stored in wp-content/uploads/wpdm-cache directory
You can check this options from Admin Menu ► Downloads ► Settings ► Privacyto clear cache

I hope it will solve the issue.

If still the issue persists, please also provide temporary admin access of your website in a private reply with details about the issue.

Thanks

Yes exactly.
As it can be used as package property files where it is an object Array of attached file names key by file ids.
like this:

“files”: {
“1”: “The Alchemist.pdf”
},

Thanks

Hello,
I would suggest you to remove or rearrange caching for mobile devices.
Actually sometimes caching causes issue to css and js files. You can use caching in a way that it will not cause the problem in mobile phone with the js files of wpdm pdf viewer.
Thanks

Hello,
So this issue is happening in mobile phone.
Please disable cache option for mobiles or disable the plugin and let me know if the issue still persists.
Thanks

Hello @omar301293,

Sorry to hear about the issue.
Could you please share the related page/file/package URL with us?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?

Thank you

Hello,
I have got the details about the issue.
Adding file type from Downloads>Settings>Basic has fixed the issue.

However I have found that you are using very old version of wpdm and wpdm addons. I would suggest to update those. From version 6 codebase has been changed. If you don’t update, you may face issues in future. If you can’t update it directry from WordPress dashboard, Please update from here.

Thanks

Hello @thehaiccna,
The issue has been fixed and update released.
You can update it now https://wordpress.org/plugins/wpdm-premium-packages/
Thanks

Hello,
Thanks for mentioning the issue.
I will forward this issue to the developer team.
Thanks

Hello,
Sorry for this inconvenience.
I will forward the issue to the developer team. I hope it will be fixed in the next update.
Thanks

Hello @vherbal,
Sorry for this inconvenience.
I have updated wpdm-reviews to the latest version 1.7.1 on your website.

List of Template Tags to use with Link/Page Template:
[wpdm_reviews] – will generate the complete review UI
[avg_rating] – will show the average rating for a package
[rating_stars] – will show the rating option for a package with ★ symbols

I hope it will work now perfectly. If still the issue persists, please let me know.
Thanks

• This reply was modified 3 years, 7 months ago by Tanvir.

Hello @noomia,

Hope you are well. If you have already created a package. Then you will also be able to upload/attach files for that package. If you have kept just the file name you should keep the files in wp-content/uploads/download-manager-files dir too. And for local files, you will not be able to attach files from the local PC drive directly.

After applying the previous codes, The JSON response looks like the following example:

{
      "id": 6488,
      "title": "The Alchemist",
      "slug": "the-alchemist",
      "description": "The Alchemist follows the journey of an Andalusian shepherd boy named Santiago.",
      "excerpt": "The Alchemist is a novel by Brazilian author Paulo Coelho.",
      "author": 1,
      "status": "publish",
      "parent": 0,
      "tags": [
          "novel",
          "paulo-coelho"
      ],
      "categories": [
          16
      ],
      "thumbnail": "https://example.com/wp-content/uploads/2019/01/the-alchemist.jpg",
      "additional_previews": [
          "https://example.com/wp-content/uploads/2019/03/the-alchemist-cover.jpg",
          "https://example.com/wp-content/uploads/2019/03/the-alchemist-map.jpg"
      ],
      "version": "3.0.0",
      "link_label": "Download",
      "quota": 0,
      "download_limit_per_user": "100",
      "view_count": 80,
      "download_count": 14,
      "package_size": "811.84 KB",
      "access": [
          "guest",
          "subscriber",
          "administrator"
      ],
      "user_access": [
          "admin"
      ],
      "individual_file_download": "1",
      "cache_zip": "-1",
      "template": "link-template-calltoaction1",
      "page_template": "page-template-1col-flat",
      "files": {
          "1": "The Alchemist.pdf"
      },
      "fileinfo": {
          "1": {
              "title": "The Alchemist",
              "password": "",
              "license_price": {
                  "statdard": "",
                  "extended": "",
                  "unlimited": ""
              },
              "price": ""
          }
      },
      "package_dir": "",
      "publish_date": "2019-04-01 12:00 am",
      "expire_date": "2019-08-31 12:00 am",
      "terms_lock": "1",
      "terms_title": "Agree to terms",
      "terms_conditions": "You can't redistribute without prior authorization.",
      "terms_check_label": "Checkbox Label",
      "password_lock": "1",
      "password": "[123][456]",
      "password_usage_limit": "2",
      "linkedin_lock": "1",
      "linkedin_message": "LinkedIn Share Lock message",
      "linkedin_url": "https://www.wpdownloadmanager.com/",
      "tweet_lock": "1",
      "tweet_message": "Custom tweet message",
      "twitterfollow_lock": "1",
      "twitter_handle": "Shahriar",
      "facebooklike_lock": "1",
      "facebook_like": "",
      "email_lock": "1",
      "email_lock_title": "Subscribe To Download",
      "email_lock_msg": "",
      "email_lock_idl": "0",
      "icon": "https://example.com/wp-content/plugins/download-manager/assets/file-type-icons/arrow.png",

      "base_price": "12.00",
      "sales_price": "10.00",
      "sales_price_expire": "2019-08-31 12:00 am",
      "pay_as_you_want": "0",
      "license": {
          "statdard": {
              "active": "1"
          },
          "extended": {
              "price": "22",
              "active": "1"
          },
          "unlimited": {
              "price": "32",
              "active": "1"
          }
      },
      "discount": {
          "subscriber": "10",
          "contributor": "20",
          "author": "30",
          "editor": "40",
          "administrator": "50"
      },
      "enable_license": "1",
      "enable_license_key": "1",
      "free_downloads": [
              "/Applications/XAMPP/wpdm/wp-content/uploads/2019/04/The-Alchemist-free-sample.pdf"
          ],
      "meta_input":{
        "meta_key" : "Hello"
      }    
  }

Thank you and regards