simonoldridge

Hi Shahriar
I’m having the same problem with the Pro version preventing Varnish from Caching (same as Anirudh Rawat). Could you help please? I’ve tried deleting the nocache command in line 82 as suggested but it doesn’t work. I’m on the latest pro version.
thanks
Simon

Thanks Shaon

So there are 3 notes on the screenshot:

1) Download. I already have 4.6.1 from updating my plugins in WordPress. So I’m assuming I don’t need to download again…?

2) Invoice. I can see I can print my invoice here.

3) Licence. I have clicked here already to get the licence key – but the key was rejected.

The licence is my problem. When pasting the licence key into WP download Manager in WordPress, I’m told “licence key invalid”.

How can I get a valid key please? I renewed on 1 Feb 2017.

regards

Hi Shaon. I’m not really sure what that means. I purchased a renewal of my licence and just expected the plugin to work – or at least to receive a licence number that I can enter. Is it a problem that my renewal was processed against an old order ID? I don’t know what the “order note area” is – could you give me link please. Also, will the invoice have the licence number on it? thanks

Hi there. I’ve been having some problems with the plugin (I have the paid version) which I need to sort out urgently, and I’ve decided to update the plugin. There is a message saying that an update is available. I logged in and your status screen says my paid version has expired and I need to pay $45 to continue getting updates. I’ve paid the $45 but am having trouble understanding how to update. Following various threads in this forum I’ve been led to instructions here: http://www.wpdownloadmanager.com/doc/installing-wordpress-download-manager-pro/
But this isn’t quite relevant. It says delete the “free version” and not to worry it won’t delete my data. So I’ve went to my plugins page in WordPress and clicked to delete the existing pro version. I got a message checking I’m happy to delete the plugin AND the data. So I cancelled that.

It’s really not clear how to update this plugin. Couldn’t you put a link on the order page to some clear step by step instructions.

Also I don’t think it was clear that my previous $45 payment would be time limited and I’d have to pay again. Is this right? If so, how long do I get for the second $45 I just paid please.