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Shaogat Alam

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Aug 30, 2022 at 7:36 am in reply to: wpdm user dashboard #177324

Shaogat Alam
Moderator

As you did not add any featured image with your package, the recommended section is not showing any file.
**In the next update, the condition will be removed**

I have added a featured image in one of your package and It shows properly in the recommended section.
Image 8-30-2022 at 1.25 PM

Aug 30, 2022 at 5:56 am in reply to: wpdm user dashboard #177313

Shaogat Alam
Moderator

If possible, please give your temporary wp-admin login details in a private reply to check the issue.

  • This reply was modified 2 years, 8 months ago by Shaogat Alam.
Aug 30, 2022 at 5:29 am in reply to: Hide package information from users without access #177311

Shaogat Alam
Moderator

Currently, there are 2 options available (1) hide everything (2) block download link
If you need any customisation, please visit https://www.wpdownloadmanager.com/download/custom-upgrade-service/

Aug 27, 2022 at 7:42 am in reply to: How to make download form change to Image Hover style? #177245

Shaogat Alam
Moderator
This reply has been marked as private.
Aug 25, 2022 at 9:24 am in reply to: How to make download form change to Image Hover style? #177161

Shaogat Alam
Moderator

These templates need to be imported, Go-to import template option inside templates and import any template you want.
Image 8-25-2022 at 3.22 PM

  • This reply was modified 2 years, 8 months ago by Shaogat Alam.
Aug 24, 2022 at 12:21 pm in reply to: Download View Page throwing Fatal Error #177142

Shaogat Alam
Moderator

Sorry for the inconvenience. The child theme might be causing the error. 
I have forwarded this issue to our developer team, and they are already working on it. 
In the meantime, my suggestion would be to use the main theme.

Aug 24, 2022 at 4:14 am in reply to: create packages with acf pro to wpdm pro #177122

Shaogat Alam
Moderator

It’s not a plugin problem.
there’s a css class causing the issue.

After removing the CSS attribute “display:none!important”, the page is showing properly.
[marked the CSS class with an arrow sign]

Image 8-24-2022 at 10.07 AM

  • This reply was modified 2 years, 8 months ago by Shaogat Alam.
Aug 24, 2022 at 1:39 am in reply to: Unable to delete Amazon S3 Credentials #177120

Shaogat Alam
Moderator

Can you provide the [Login URL, Username, and Password] in a private reply to check the issue ?

Aug 23, 2022 at 7:00 pm in reply to: create packages with acf pro to wpdm pro #177116

Shaogat Alam
Moderator

Can you provide the [Login URL, Username, and Password] in a private reply to check the issue ?

Aug 23, 2022 at 4:41 am in reply to: create packages with acf pro to wpdm pro #177084

Shaogat Alam
Moderator

You can create packages with categories and tags without WPDM ACF add-on.
If you want you can customise Front-end Uploader.

At front-end probably, you may not need all the details options, in such case, you may use the parameter [hide=”settings,images,cats,tags”] to hide sections/meta boxes you don’t need. You can hide settings, images, categories, and tags sections.

for details please visit https://www.wpdownloadmanager.com/doc/short-codes/wpdm_frontend-front-end-uploader-ui/

Aug 22, 2022 at 4:50 am in reply to: When adding multiple package id shortcodes, the link to the package is gone #177029

Shaogat Alam
Moderator

Unfortunately, your theme is causing the error. It has to be fixed from inside the theme.

Aug 21, 2022 at 9:53 am in reply to: shortcode not sorting #177005

Shaogat Alam
Moderator

kindly share your website credentials [Website Login URL, Username, Password] in a private reply for checking the issue.

Aug 21, 2022 at 9:45 am in reply to: When adding multiple package id shortcodes, the link to the package is gone #177004

Shaogat Alam
Moderator

If it’s possible, change the theme temporarily and check, if the issue still persist, kindly share your website credentials [Website Login URL, Username, Password] in a private reply for checking the issue.

Aug 17, 2022 at 3:19 am in reply to: PDF stamper has a syntax error, causing a critical site error #176795

Shaogat Alam
Moderator

Please check if wpdm and wpdm-addons are updated to the latest version.

Aug 16, 2022 at 4:44 pm in reply to: shortcode not sorting #176775

Shaogat Alam
Moderator

Please post the exact short-code you used on your site.

Aug 14, 2022 at 6:17 am in reply to: add Icon in File List #176690

Shaogat Alam
Moderator

Sorry, currently it is not available. but you can use [file_list_extended] to add file icon.

Aug 11, 2022 at 5:15 am in reply to: Author dadhboard panel #176550

Shaogat Alam
Moderator

The files uploaded by the admin will be available inside the “download-manager-files” folder.

wp-content -> uploads -> download-manager-files 

To store the non-admin uploader files, a separate folder will be created inside the “download-manager-files” folder with the exact name of the uploader’s username.

Aug 10, 2022 at 2:38 am in reply to: add Icon in File List #176520

Shaogat Alam
Moderator

Please, Can you be more specific about which page or short-code you are trying to do that on?

Aug 7, 2022 at 4:45 am in reply to: added package without any file #176401

Shaogat Alam
Moderator

Point taken. I will forward it to our developer team.

Aug 7, 2022 at 4:24 am in reply to: Can i change pdf viewer settings? #176400

Shaogat Alam
Moderator

Thanks for reaching out.

Sorry, there are currently no such options available.

Aug 5, 2022 at 12:59 pm in reply to: Download-Modal #176357

Shaogat Alam
Moderator

Please check your version of Download-Manager. If you are not using the latest version, update it.
If the issue still persists, let me know.

Aug 5, 2022 at 10:01 am in reply to: added package without any file #176352

Shaogat Alam
Moderator

Thanks for reaching out.
We did not make the file’s required, as initially creating packages without including files is needed by some of our users.

Aug 4, 2022 at 4:07 pm in reply to: Show how many downloads a user has left for that month #176313

Shaogat Alam
Moderator

Bellow ‘MEMBERSHIP’ there are 2 options available.
1. Subscriptions
2. My Downloads
The feature you are looking for is available inside. [ 2. My Downloads ]

Aug 4, 2022 at 8:02 am in reply to: Show how many downloads a user has left for that month #176286

Shaogat Alam
Moderator

well.. everything’s okey on your side.
it’s just as you set no download limit for that reason you are not getting any progress bar view.
for Administrator i set the limit to 30 , and it’s showing properly.

Aug 4, 2022 at 5:49 am in reply to: Show how many downloads a user has left for that month #176279

Shaogat Alam
Moderator

Please share your website credentials [Website Login URL, Username, Password] in a private reply for checking the issue

Viewing 25 posts - 51 through 75 (of 95 total)
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