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Shahriar

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Jun 4, 2019 at 8:06 pm in reply to: Invalid License Key #97769

Shahriar
Moderator

Please install the latest version to fix the issue. Follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.

2) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

3 ) Install the latest version.

Thanks.

Jun 4, 2019 at 8:04 pm in reply to: WPDM Directory Add-on #97768

Shahriar
Moderator

You will find 2 line in the functions.php file that adds the selct2 css and js. Remove both lines. Or send FTP info in private reply. I will make the required changes.

Jun 4, 2019 at 8:00 pm in reply to: User Interface issue #97766

Shahriar
Moderator

Sorry about the issue. We are releasing a new version soon to fix this.

Update: Please install v.4.9.7 This issue has been fixed there. You can download it here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

Jun 4, 2019 at 7:58 pm in reply to: Theme help #97765

Shahriar
Moderator

Replaced <?php echo substr(get_the_title(), 0, 10); ?>... with <?php the_title(); ?> in some theme files. i.e. home.php, taxonomy-wpdmcategory.php

Jun 4, 2019 at 7:49 pm in reply to: Need to revoke domain link #97764

Shahriar
Moderator

Please send your license key or order id in private reply.

Jun 4, 2019 at 7:44 pm in reply to: Upload File from frontend #97763

Shahriar
Moderator

Thank you, Andy, for your input.

Hi Marc, Use the [wpdm_frontend] shortcode to upload files from the frontend. Andy’s reply explains the details of this feature. And here is the doc link https://www.wpdownloadmanager.com/doc/short-codes/wpdm_frontend-front-end-uploader-ui/

Jun 4, 2019 at 7:28 pm in reply to: Invalid License #97761

Shahriar
Moderator

You are using an older version of WPDM. May I install the latest version there?

Jun 4, 2019 at 7:07 pm in reply to: Sort Downloads in TreeView #97754

Shahriar
Moderator

You can’t sort manually. Allowed orderby values are the same as WP Query orderby parameters.

https://codex.wordpress.org/Class_Reference/WP_Query#Order_.26_Orderby_Parameters

Jun 4, 2019 at 6:53 pm in reply to: Invalid License Key #97753

Shahriar
Moderator

Please send temporary wp-admin login info in private reply.

Jun 4, 2019 at 5:58 pm in reply to: Package single page shows blank page after clicking on "download" button #97750

Shahriar
Moderator

Sorry for the delayed reply. Please send temporary wp-admin login info in private reply to check the issue.

Jun 4, 2019 at 5:54 pm in reply to: Invalid License Key #97743

Shahriar
Moderator

Please follow these steps to update manually,

1 ) Deactivate and delete the old version. You won’t lose any data.

2) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

3 ) Install the latest version.

Thanks.

Jun 4, 2019 at 4:54 pm in reply to: WPDM Pro Frontend & Spacious Theme CSS(?) Issue #97735

Shahriar
Moderator

The select issue may be related to a CSS conflict with the theme. I will try to find a CSS workaround, please reactivate the admin login.

Jun 4, 2019 at 4:44 pm in reply to: Download Manager Pro is not working? #97732

Shahriar
Moderator

Hi Eugenie,

We always recommend using the latest version. Please follow these steps to update manually,

1 ) Deactivate and delete the old version. You won’t lose any data.

2) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

3 ) Install the latest version.

Thanks.

Jun 4, 2019 at 4:38 pm in reply to: Sort Downloads in TreeView #97731

Shahriar
Moderator

The correct sorting is how it is showing currently. You are trying to sort based on number value which isn’t possible in this case.

Jun 4, 2019 at 4:38 pm in reply to: Warning wpdm-functions.php on line 2387 #97730

Shahriar
Moderator

Please check the “Allow Access” option in package settings meta box. Maybe the user doesn’t have the required role.

Jun 4, 2019 at 3:54 pm in reply to: Invalid License key #97728

Shahriar
Moderator

Sorry for the delayed reply in this issue.

If anyone else having this issue, just install the updated version of the Download Manager. If you can’t auto-update the plugin please follow these steps to update manually,

1 ) Deactivate and delete the old version. You won’t lose any data.

2) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

3 ) Install the latest version.

Send admin login info in private reply, if you want me to install the latest version for you.

Thanks.

Jun 4, 2019 at 3:52 pm in reply to: License #97727

Shahriar
Moderator

I have unlocked your keys. If still having the issue, please install the updated version of Download Manager. If you can’t auto-update the plugin please follow these steps to update manually,

1 ) Deactivate and delete the old version. You won’t lose any data.

2) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

3 ) Install the latest version.

Send admin login info in private reply, if you want me to install the latest version for you.

Thanks.

Jun 4, 2019 at 3:48 pm in reply to: Problems uploading the special pack #97725

Shahriar
Moderator

There are multiple plugins in the Special Pack. You have to install each plugin separately. Unzip the special pack file first. Then upload each plugin separately. The Pro version is included in Special Pack so you don’t have to purchase it again. Let me know if you have any other query.

Jun 4, 2019 at 3:45 pm in reply to: Invalid licence #97724

Shahriar
Moderator

Sorry for the delayed reply in this issue.

If anyone else having this issue, just install the updated version of the Download Manager. If you can’t auto update the plugin please follow these steps to update manually,

1 ) Deactivate and delete the old version. You won’t lose any data.

2) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

3 ) Install the latest version.

Send admin login info in private reply, if you want me to install the latest version for you.

Thanks.

Jun 4, 2019 at 3:35 pm in reply to: Error ?? #97720

Shahriar
Moderator

Sorry about the issue. We are releasing a new version soon to fix the issue. If you want me to fix it right now on your site, please send temporary wp-admin login info in private reply.

Jun 4, 2019 at 3:32 pm in reply to: Warning wpdm-functions.php on line 2387 #97718

Shahriar
Moderator

Sorry about the issue. We are releasing a new version soon to fix the issue. If you want me to fix it right now on your site, please send temporary wp-admin login info in private reply.

Or you can add the following code after line 2386 in /download-manager/wpdm-functions.php file,

if( ! is_array($array) ) return array();

https://www.evernote.com/l/AUcvMElDwoRB9LbDRCIDDBV4xcZQKOhlPtMB/image.png

Jun 4, 2019 at 3:32 pm in reply to: License #97717

Shahriar
Moderator

Please send your license key in private reply.

Jun 4, 2019 at 3:32 pm in reply to: Error listing files to download #97716

Shahriar
Moderator

Sorry about the issue. We are releasing a new version soon to fix the issue. If you want me to fix it right now on your site, please send temporary wp-admin login info in private reply.

Or you can add the following code after line 2386 in /download-manager/wpdm-functions.php file,

if( ! is_array($array) ) return array();

https://www.evernote.com/l/AUcvMElDwoRB9LbDRCIDDBV4xcZQKOhlPtMB/image.png

Jun 4, 2019 at 3:29 pm in reply to: Single File Download #97715

Shahriar
Moderator

You have to use a link/page template with [file_list] template tag to show the file list. Try the built-in Playlist or Extended page template. But to add select and download the all files later you need the File Cart add-on https://www.wpdownloadmanager.com/download/wpdm-file-cart/

Jun 4, 2019 at 3:25 pm in reply to: Invalid License #97714

Shahriar
Moderator

Please send me your licene key.

Viewing 25 posts - 2,326 through 2,350 (of 12,513 total)
1 2 3 … 93 94 95 … 499 500 501