Shahriar

Please activate the “Enable Single File Download” option from the Basic settings page. Send temporary wp-admin login info in private reply if you need help with that.

Hi,

Pro version is working fine there. I just downloaded a file and it showed up in the stats.

http://prntscr.com/oytqym

Also, check the templates area. You can use the editor to create new templates. Let me know if you can’t find any specific pro feature.

Thanks

We will add the following patch in next version to fix this issue. Replace

$vars['free_download_btn'] = self::free_download_button($vars['ID'], $vars['link_label']);
with
$vars['free_download_btn'] = self::free_download_button($vars['ID'], apply_filters("free_files_link_label", __( "Download free sample" , "wpdm-premium-packages" )));

in wpdm-premium-packages.php file on line 1114.

And then you can utilize the free_files_link_label filter to modify the label as shown in the following example.

function wpdm_free_files_link_label(){
    return 'Download Free Files';
}
add_filter('free_files_link_label', 'wpdm_free_files_link_label');

You can search the forum here https://www.wpdownloadmanager.com/support/

Please send temporary wp-admin login info in private reply to check the issue. Maybe you are logged in as editor role. You can try logging in as an Administrator in that case.

In my case, I was redirected to the homepage. There was no blank page. Please send temporary wp-admin login info in private reply if you think the issue still exists.

It is not related to the add-on. Maybe an FB API issue. We are checking this and will release a patch soon.

The issue is originated from the multiple instances of /download-manager-files/ directory in a multisite setup. In older versions maybe before 2016 WPDM used a single /download-manager-files/ directory in a multisite setup to store files. And it was located in base /uploads/download-manager-files/ location.

But later we moved to separate directory option for each subsite. Now for each subsite, there is a /download-manager-files/ directory which is located in /uploads/sites/site_id/download-manager-files/ This makes file management easier.

So, some of your subsite files are still stored in the old central location. These are files you uploaded when we used the central file storage. But your new files are being stored in /uploads/sites/site_id/download-manager-files/ This mixup created the issue you are facing now.

The solution is,
1 ) Copy all required files from central dir /uploads/download-manager-files/ to appropriate subsite dir. For example, all files of subsite 37 should be stored in /uploads/sites/37/download-manager-files/
2 ) If still face any issue with the download operation just update the package without making any change. This will remove any corrupted metadata. ( This is a rare case, most packages will work without this step )

I have fixed this package https://worship.welsrc.net/download-worship/wtl-practical-ideas-worship/ by copying all of its files from /uploads/download-manager-files/ to /uploads/sites/37/download-manager-files/ and then updated the package without making any change. The site id of “Worship the Lord” site is 37.

You don’t have to move files on a package basis. Just bulk move all related file on a single operation.

I know this is a lot of unexpected work but it is the only way to solve this without making any code customization.

Best regards.

It depends on the context. The info is saved in billing data which users can change any time. You can use the following code to get billing info,

$order_obj = new \WPDMPP\Libs\Order();
$order = $order_obj->getOrder($order_id);
$billing = unserialize($order->billing_info);
$customer_name = $billing['first_name'].' '.$billing['last_name'];

But when the user is logged in we use just $user->display_name; to get customer name. This applicable on admin orders, order details page and other similar scenarios.

For now, you can modify the template /checkout-cart/checkout-name-email.php to change the placeholder to something like “Enter Full Name” to make it easier for users.

Here is the updated function to skip stats for predefined roles. Set your roles in $skip_stats_user_roles array. Use the role id not the name as array values.

function wpdm_new_stat($pid, $uid, $oid){
    global $current_user;

    $skip_stats_user_roles = array(
        'administrator',
        'editor'
    );
    $intersect = array_intersect( $skip_stats_user_roles, $current_user->roles );

    $ip = $_SERVER['REMOTE_ADDR'];
    $exception_list = array(
            '127.0.0.1',
            '::1'
    );

    if( in_array( $ip, $exception_list ) || count($intersect) > 0 )
        \WPDM\Session::set('downloaded_'.$pid, $ip);
}

There is no filter yet there to modify New and Top downloads widget query. But you can add tax query parameters on those new WP_Query to exclude packages from certain terms. For example, this is how it should be done in new packages widget /download-manager/widgets/class.NewDownloads.php,

$tax_query = array(
                'relation' ► 'OR',
                array(
                    'taxonomy' ► 'wpdmcategory',
                    'field' ► 'slug',
                    'terms' ► array('free'),
                    'operator' ► 'NOT IN'
                )
        );
$newp = new WP_Query(array('post_type'►'wpdmpro','posts_per_page'►$nop, 'orderby'►'date','order'►'desc', 'tax_query' ► $tax_query ) );