Shahriar

Hello, Send your page link and package password in private reply.

Hi, Is there any probability of file missing in that package? Send me link of both shortcodes to check. Thanks.

Hi,

Page load depends on how many packages your loading in a page. If you load too many packages in a single page it will take more time and it totally depends on your server performance.

In a normal page WPDM does not apply much load. And in our latest version we actually optimized performance. So WPDM works better than ever before.

However to monitor this issue closely i need to check your installation. If you want that, please send temporary wp-admin login info in private reply.

Thanks.

Hi,

Check your server PHP version. Latest version of Download Manager requires PHP >= 5.3 Update PHP version if it is < 5.3

Thanks.

@Emury, Update is coming for this issue. However download should work fine although it says file deleted or missing.

Okay, send login info in private reply.

Hi,

Latest version of Download Manager requires PHP version > 5.3 Please ask your server support to update your PHP version to resolve this issue.

Thanks.

@ravenswood, Please send temporary wp-admin login info in private reply. Also make sure server settings are okay. Thanks.

Hi,

Please check if your page template is set to playlist. It page template is okay this might be an js error generated from another plugin which preventing preview. Send you page link to be sure.

Or send a temporary wp-admin login info in private reply, so i can check all possible issues there.

Thanks.

Hi,

1. It might be css issue, extra css being added from another plugin. Have to check url to find the solution.

2. Use custom field. In single-wpdmpro.php acces those fields by $pack['field_id'];  https://www.evernote.com/l/AUcDe23T039Gb4FieAL_nycyutec_z3txEIB/image.png

3. Add css for wpdm-download-link class to change the appearance of download link

4. This function displays thumb image centrino_post_thumb(array(300,0), true, array('class'►'thumbnail')

Please send temporary wp-admin login info in private reply to check this issue, It is working in our test. So ,i need to check your installation. Thanks.

Please send your url to check.

WPDM only manages file that are attached to it its packages. So you have to create packages with GF files to manage those using WPDM. Let me know if have more query. Thanks.

Hi,

You can use [file_list] template tag if you are trying to show file list of a package.

If you are trying to integrate wpdm with something else try get_package_data function. Function docs link http://www.wpdownloadmanager.com/doc/function-reference/get_package_data/

Thanks.

Hi, Use link Template Panel 1/3 , I have changed it in your page , now it looks like what you want. If you want image set featured image for each package by editing packages. Thanks.

Your server may be blocking connection to wpdlownloadmanager.com , please send tenporary wp-admin login info in private reply , i will activate license manually there. Or ask your server support to allow connection to http://www.wpdownloadmanager.com

Thanks.

Hi, Loading too many package per puts high pressure in your server, it can’t process 100 from single request, that’s why server was responding with 500 error code. I have changed it to 30 and packages are loading fine now. Thanks.

Hi,

When user does not have required role download links are not provided. Clicking the link does not take to profile page , it takes you to download details page. This issue may be generated from User Pro settings, however to check further we need temporary wp-admin login info. Could you send it in private reply below?

Thanks.

Hi,

1. You can delete all downloads from your dashboard

2. You can use database administrator application to delete all WPDM tables ( starts with wp_ahm_ )  if you want to remove other information like download stats, subscribers etc.

But deleting all download posts/packages from dashboard is a easy way to start over.

Thanks.

Hi,

Use [download_link] template tag in your page template to generate download button. You can create your custom page template from Downloads Templates Page Template Tab.

Send me a link to check your issue, we might provide you more help after checking how you used the modal  to load package. BTW there is a template tag load downloads in modal. Use [popup_link] instead of [download_link] for that.

Thanks.

Hi,

Your server may be blocking connection to http://www.wpdownloadmanager.com which is required to verify license. Ask your server support to allow the connection or send temporary wp-admin login info i private reply, i will activate the license manually. But it is better if you solve it through server to prevent recurrence.

Thanks.

Hi,

You can insert download  categories in a page using Directory Addon [wpdm-categories subcat="1" showcount="1" cols="4" ]

After clicking the category link it will take you to archive page. If you have custom archive template archive-wpdmpro.php for downloads it will use it, otherwise your theme’s default archive template will be applied.