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White screen after update

Viewing 16 posts - 1 through 16 (of 16 total)
Feb 25, 2016 at 7:45 pm #41554

Producciones 2.0
Member

Hi,
I recently updated your plugin to version 2.8.92, after that, I get a white screen on my WordPress admin panel.
I need to get back to an older version or solve this issue as soon as possible, as the downloads section of my site now is empty
Note: I never did the migration process.

Feb 26, 2016 at 6:25 pm #41589

Shahriar
Moderator

Hi,

Check your server PHP version. Latest version of Download Manager requires PHP >= 5.3 Update PHP version if it is < 5.3

Thanks.

Feb 26, 2016 at 9:13 pm #41602

Producciones 2.0
Member

Hi Shahriar, thanks for your response.
My current PHP version is 5.4.
What else could it be?

Feb 26, 2016 at 9:34 pm #41609

Shahriar
Moderator

Hi,

Then it could be plugin or theme conflict. Try deactivating other plugins and switching theme to be sure. Also a new insllation of WPDM might solve the issue if previous installation was incomplete.

Let me know the update.

Thanks.

Feb 26, 2016 at 9:59 pm #41612

Producciones 2.0
Member

It seems to be a conflict with the child-theme, when I switch it, the problem is gone.

Feb 26, 2016 at 10:04 pm #41614

Producciones 2.0
Member

I tried a new installation of WPDM and the problem still there. Definitly it’s a conflict with child-theme

Mar 3, 2016 at 1:31 am #41859

Producciones 2.0
Member

Please, I really need your help or I will have to install another download manager plugin.
Your new version is in conflict with my child-theme, I must to get back to an older version or tell me what to do to fix it.
Thanks in advance

Mar 3, 2016 at 6:56 am #41864

Jass
Moderator

Try disabling Bootstrap js with Downloads->Settings->Basic->Misc Settings.
Or You can provide us temp login info using private reply to check the issue. If that is not possible, you can get back the previous version from here https://downloads.wordpress.org/plugin/download-manager.2.8.3.zip

Mar 3, 2016 at 1:41 pm #41895

Producciones 2.0
Member
This reply has been marked as private.
Mar 4, 2016 at 8:29 pm #41949

Producciones 2.0
Member

Hi, any news?

Mar 5, 2016 at 3:37 pm #41972

Producciones 2.0
Member

Hi, I installed 2.8.3 version that you posted and the problem still there.

Mar 6, 2016 at 5:09 am #41980

Shahjada
Keymaster

I’m not exactly sure if it is causing by wpdm, but I need ftp info too, to check it in details.

Mar 6, 2016 at 8:11 pm #41989

Producciones 2.0
Member
This reply has been marked as private.
Mar 12, 2016 at 12:45 am #42424

Producciones 2.0
Member

Any advance with that?
I need to get back to 2.6 version in the meantime
Site’s members are complaining they can’t download files from the resources page

Mar 13, 2016 at 5:11 pm #42494

Producciones 2.0
Member

I’m sorry but I can’t wait anymore, I have to move forward and find a solution to my site.
I think I will install another plugin, I didn’t want to because I’m going to loose all my work… shame.

Mar 13, 2016 at 6:03 pm #42498

Producciones 2.0
Member

By the way, the problem is caused by a conflict with w3 Total Cache and Yoast Seo plugin, and is not an option deactivate those plugins.

Viewing 16 posts - 1 through 16 (of 16 total)

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