Shahriar

Forum Replies Created

Viewing 25 posts - 876 through 900 (of 12,513 total)
in reply to: WPDM Directory Add-on #113842

Shahriar
Moderator

Hi,

Are you using the free version of Download Manager? Maybe the purchase suggestion if for Download Manager Pro, not the Directory add-on.

Anyway, could you please send temporary wp-admin login info in private reply? I will check if Directory add-on is installed properly there.

Thanks.

in reply to: Bulk Import with Unicode Characters #113841

Shahriar
Moderator

Please send me the CSV file download link. I want to test it on my setup. You can upload it to dropbox or somewhere else and then share a download link.

in reply to: Open PDFs in New Browser Tab #113840

Shahriar
Moderator

Hi,

Looks like you have switched to download option instead of opening the file in the browser.

When using the main download button:
To open file in new tab replace [download_link] with <a href="[download_url]" target=_blank>[link_label]</a> in your custom page/link template.

If you want to use single file download buttons ( you are using this now ):
Add the following code to your active theme’s functions.php file to open single file download links in a new tab. We have added target='_blank' in single file download button using wpdm_single_file_download_link filter.

Filter documentation: https://www.wpdownloadmanager.com/doc/filter-reference/wpdm_single_file_download_link/

Thanks

in reply to: Which licenses are active? #113839

Shahriar
Moderator
This reply has been marked as private.
in reply to: WordPress Pro Membership Problem #113838

Shahriar
Moderator
This reply has been marked as private.
in reply to: Add download (Front end) not working #113836

Shahriar
Moderator
This reply has been marked as private.
in reply to: FB Signup Error #113835

Shahriar
Moderator

Hi,

We are aware of this issue and working on a solution. The patch will be released with the next version. For now please deactivate the FB login.

Thanks.

in reply to: Lazy download Redirection Loop Error #113834

Shahriar
Moderator

Hi Arun,

Sorry for the delay. This looks like cache related issue. Could you please try disabling the cache? The download behavior was odd. It keeps redirecting the first time. On the second try downloaded without visiting the waiting time.

Thanks.

in reply to: Customize link download email #113832

Shahriar
Moderator

Hi,

You can edit email templates from Downloads > Templates > Email Template Tab. “Email Lock Notification ( To: Customer )” is the one you are looking for.

Thanks.


Shahriar
Moderator

Download Manager Pro creates the zip file when someone downloads a multifile package using the package download button. And stores the zip to serve to someone else later. Caching this zip saves the compression time for later downloads.

In your case, the zip file seems incomplete as you mentioned there is an extension after .zip. Maybe a bug in the old version. Please install the latest version of Download Manager Pro and let me know if that doesn’t fix the issue. I can install the updated version for you, just let me know if I should proceed with the update.


Shahriar
Moderator

Using pre_get_posts hook we can modify the WordPress query. Add the following code to your theme’s functions.php file to exclude some categories from the search results. Update the terms array with your own category terms.

function wpdm_exclude_category_terms_from_search($query) {

    if ($query->is_search && ! is_admin() ) {

        $taxquery = array(
            array(
                'taxonomy' ► 'wpdmcategory',
                'field' ► 'slug',
                'terms' ► array( 'term','another' ), // exclude these terms from search
                'operator'► 'NOT IN'
            )
        );
        $query->set( 'tax_query', $taxquery );
    }

    return $query;
}
add_filter('pre_get_posts','wpdm_exclude_category_terms_from_search');
in reply to: Categories missing in edit #113827

Shahriar
Moderator

Please remove the following code from /download-manager.php

'show_in_rest' ► true,

Or just install and activate the WPDM REST API add-on https://www.wpdownloadmanager.com/download/wpdm-api/


Shahriar
Moderator

It seems that’s the only way if you follow the solution of that video.


Shahriar
Moderator
This reply has been marked as private.
in reply to: file-not-found.txt error. #113801

Shahriar
Moderator
This reply has been marked as private.
in reply to: Expire After does not seem to have any effect? #113792

Shahriar
Moderator
This reply has been marked as private.
in reply to: Canceling Auto Renew #113790

Shahriar
Moderator

Hi, Cancelled auto-renewal of order #5bd72557caf9f -Best regards.


Shahriar
Moderator

I have updated the Download Notifications add-on to use default template when sending emails. Let me know if still getting plain text emails.

in reply to: Cannot update WPDM … I renewed #113778

Shahriar
Moderator

Hi,

To fix the auto-update issue, logout and then login again from your Downloads > Settings > Updates tab. You can update future releases from plugins page after that.

Thanks.

in reply to: Files not appear after attached #113777

Shahriar
Moderator

1 ) Make sure you have the latest version of Download Manager Pro
2 ) Deactivate and re-activate the plugin to fix the warning about the wpdm-cache directory
3 ) If the file attachment issue persists please send temporary wp-admin login info in private reply to check the issue.

in reply to: Licenskey invalid #113776

Shahriar
Moderator

Hi,
Please install the latest version to fix the issue. Follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

Let me know if there is an issue with the latest version.

Thanks.

in reply to: Invalid License Key for Pro #113775

Shahriar
Moderator

Hi,

If you have changed the domain, unlock the key from the old domain. You can do that from your Purchases > Order Details page by clicking the “Generate Key” button. Or just send me the order id. I will unlock the key for you.

If you are getting the error without moving the license to another domain then install the latest version to fix the issue. Follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

Thanks.

in reply to: Trouble adding pro license code #113774

Shahriar
Moderator

Hi,
Please follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

Thanks.

in reply to: Link for adding new package #113773

Shahriar
Moderator

There should be an “Add New” tab in the frontend uploader page. Could you please send temporary wp-admin login info in a private reply? I have to check your setup to find out why the “Add new” tab is missing there.

in reply to: Download Link is expired #113771

Shahriar
Moderator

Please install v.5.0.2 and send me the FTP info. I can’t delete the old version or edit the plugin code using the plugin editor.

Viewing 25 posts - 876 through 900 (of 12,513 total)