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Shahriar

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Viewing 25 posts - 851 through 875 (of 12,513 total)
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Oct 26, 2019 at 3:47 pm in reply to: Unable to save coupon codes #113929

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue.

Oct 26, 2019 at 3:47 pm in reply to: Installed Advanced Sales Report but get database errors #113928

Shahriar
Moderator

Have you installed the Premium Package add-on? If not you can download it here https://www.wpdownloadmanager.com/download/premium-package-wordpress-digital-store-solution/

Oct 26, 2019 at 2:46 pm in reply to: File Not Found Issue #113923

Shahriar
Moderator

PLease reattach the file on your “Live Free Sample Pack” package. The attached file is missing.

http://prntscr.com/pog7oz

Oct 26, 2019 at 1:57 pm in reply to: Form Lock – link does not execute a download #113919

Shahriar
Moderator

Hi,

Sorry for the delayed reply.

You are using the form shortcode there but the one you have to use is the package shortcode. I have updated the page with pacakge shortcode, please check it and let me know if that works for you.

Thanks.

Oct 26, 2019 at 1:24 pm in reply to: Direct Download only certain file types #113918

Shahriar
Moderator

Hi,

When the “Open in browser” option is active WPDM opens all browser readable files in the browser. It is not possible to download files based on the file type.

But it is possible to make some customization in plugin code change that behavior

You have to replace line no 97 in /download-manager/libs/class.FileSystem.php with the following code to block IES files from opening in the browser.

if ( ( get_option('__wpdm_open_in_browser', 0) || wpdm_query_var('open') == 1 ) && ( array_pop( explode('.',$filename ) ) != 'ies' ) )

If you want me to add the code send temporary wp-admin login info in private reply.

Thanks.

Oct 26, 2019 at 1:02 pm in reply to: Can't Add New Domain to License Key #113917

Shahriar
Moderator

Hi,

If you have removed the old domain from your order details page then just add the key on your new site. Go to the Downloads > Settings > License Key to add the key.

You have to install the latest version of WPDM on your new site. The license key won’t validate in some older versions.

Send temporary wp-admin login info and license key in private reply if you need help.

Thanks.

Oct 26, 2019 at 12:58 pm in reply to: Are Folders Available? #113916

Shahriar
Moderator

Hi,

Thanks for your kind words. It truly means a lot to us.

Yes, it is possible to create a folder like structure using File Hosting and Sharing add-on https://www.wpdownloadmanager.com/download/file-hosting-sharing-add-on/ You will find the demo link in the page.

The folders in this add-on represent category and files represents packages. Each user has a main category and all other folders/categories are created as its child. Users can share packages with others using multiple sharing options.

If you want something different please let me know. It is also possible to replicate the actual directory structure of the server files. Try attaching a directory to the package and use the page template “Single Column, Image Top, Extended”.

And finally, if you want some kind of custom solution, our customization team ( https://www.wpdownloadmanager.com/download/custom-upgrade-service/ ) can develop it for you.

Best regards.

Oct 26, 2019 at 12:45 pm in reply to: License Key not working after migration #113914

Shahriar
Moderator

Hi,

Please unlock the key from the old domain. You can do that from your Purchases > Order Details page by clicking the “Generate Key” button. Or just send me the order id. I will unlock the key for you.

Closing this one, please reply here https://www.wpdownloadmanager.com/support/topic/license-key-not-working-after-migration-2

Thanks.

Oct 26, 2019 at 12:45 pm in reply to: License Key not working after migration #113913

Shahriar
Moderator

Hi,

Please unlock the key from the old domain. You can do that from your Purchases > Order Details page by clicking the “Generate Key” button. Or just send me the order id. I will unlock the key for you.

Thanks.

Oct 26, 2019 at 12:43 pm in reply to: Cannot get form to look th eway I want #113912

Shahriar
Moderator

Email support handling this. Please check your inbox.

Oct 26, 2019 at 12:42 pm in reply to: 2nd request for help #113911

Shahriar
Moderator

Sorry for the delayed reply. Please check the email support reply.

Oct 26, 2019 at 12:37 pm in reply to: Warning: count(): Parameter must be an array or an object that implements Count #113910

Shahriar
Moderator

Hi Michael, Please send login info to check the issue on yoru site. -Regards

Oct 26, 2019 at 12:35 pm in reply to: WordPress stating license key is invalid #113908

Shahriar
Moderator

Hi,

Please install the latest version to fix the issue. Follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

Thanks.

Oct 24, 2019 at 8:51 am in reply to: Form Lock – link does not execute a download #113873

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue.

Oct 24, 2019 at 8:47 am in reply to: Open PDFs in New Browser Tab #113872

Shahriar
Moderator

Yes, it is possible. Just have to add some CSS classes, I forgot to add the button classes there. Here is the updated code,

<a class="wpdm-download-link btn btn-primary btn-sm" href="[download_url]" target=_blank>[link_label]</a>

The button text comes from the Link Label option in package settings. Or you can just replace [link_label] in the code with any text you want.

Oct 24, 2019 at 8:36 am in reply to: Exclude Packages Under a Particular Tag/Category from WP Download Search Results #113871

Shahriar
Moderator

Just replace wpdmcategory with post_tag,

function wpdm_exclude_tag_terms_from_search($query) {

    if ($query->is_search && ! is_admin() ) {

        $taxquery = array(
            array(
                'taxonomy' ► 'post_tag',
                'field' ► 'slug',
                'terms' ► array( 'term','another' ), // exclude these terms from search
                'operator'► 'NOT IN'
            )
        );
        $query->set( 'tax_query', $taxquery );
    }

    return $query;
}
add_filter('pre_get_posts','wpdm_exclude_tag_terms_from_search');
Oct 24, 2019 at 8:31 am in reply to: Moved staging site to different platform now uploads aren't attaching. #113870

Shahriar
Moderator

Hi,

The issue was somehow related to the chunk upload. Deactivating chunk upload fixed the issue.

You are using a very old version of Download Manager Pro ( 4.9.2 ). Please install the latest version of Download Manager Pro for better performance and bug fixes.

Please follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

Thanks.

Oct 24, 2019 at 8:21 am in reply to: Download Link is expired #113869

Shahriar
Moderator

Do you have an FTP login? I need FTP info to debug the issue as the plugin editor isn’t allowing any changes.

Oct 24, 2019 at 7:42 am in reply to: WP Download manager with TAGdiv Newspaper template #113865

Shahriar
Moderator

Hi,

Which fields are shown twice? I don’t see anything in the link you sent above.

Could you please explain the issue little more and send temporary wp-admin login info in private reply so I can take a look?

Thanks.

Oct 24, 2019 at 7:36 am in reply to: Unable to submit registration form in Chinese language #113864

Shahriar
Moderator

Looks like WordPress doesn’t allow special characters in the username. Got the following error when tried 我们 as the username.

ERROR: This username is invalid because it uses illegal characters. Please enter a valid username.

You have to choose an English username but set the first name and last name in Chinese.

Oct 23, 2019 at 10:04 pm in reply to: How to search within packages #113856

Shahriar
Moderator

It depends on your Knowledge Base’s search feature. It is searching the Knowledge Base content before the shortcode being rendered. Even though your download contains the keyword “EPAL” the Download Manager shortcode doesn’t have this keyword. So, the Knowledge Base search can’t find a match.

You can place all your downloads somewhere else. Use the archive page add-on ( directory add-on ) shortcode which will provide easy sear and filter options. Then add the link to related doc in pacakge content.

Oct 23, 2019 at 9:54 pm in reply to: File Not Found Issue #113855

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the “File Not Found” issue.

Are you using guest download? If the guest download is enabled users will be able to download files from that page which is pretty simple.

Oct 23, 2019 at 9:51 pm in reply to: Email Lock Spins #113854

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the spinning issue.

There are many reasons for being filtered as spam. Using a reputed email service to send emails usually ensures that your email will reach inbox. There are lots of articles out there about his topic. Here is one from sendgrid https://sendgrid.com/blog/10-tips-to-keep-email-out-of-the-spam-folder/

Oct 23, 2019 at 9:26 pm in reply to: Private Message #113849

Shahriar
Moderator
This reply has been marked as private.
Oct 23, 2019 at 8:57 pm in reply to: Expire After does not seem to have any effect? #113848

Shahriar
Moderator
This reply has been marked as private.
Viewing 25 posts - 851 through 875 (of 12,513 total)
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