Shahriar

Please send temporary wp-admin login info in private reply to check the issue.

Have you installed the Premium Package add-on? If not you can download it here https://www.wpdownloadmanager.com/download/premium-package-wordpress-digital-store-solution/

PLease reattach the file on your “Live Free Sample Pack” package. The attached file is missing.

http://prntscr.com/pog7oz

Hi,

Sorry for the delayed reply.

You are using the form shortcode there but the one you have to use is the package shortcode. I have updated the page with pacakge shortcode, please check it and let me know if that works for you.

Thanks.

Hi,

When the “Open in browser” option is active WPDM opens all browser readable files in the browser. It is not possible to download files based on the file type.

But it is possible to make some customization in plugin code change that behavior

You have to replace line no 97 in /download-manager/libs/class.FileSystem.php with the following code to block IES files from opening in the browser.

if ( ( get_option('__wpdm_open_in_browser', 0) || wpdm_query_var('open') == 1 ) && ( array_pop( explode('.',$filename ) ) != 'ies' ) )

If you want me to add the code send temporary wp-admin login info in private reply.

Thanks.

Hi,

If you have removed the old domain from your order details page then just add the key on your new site. Go to the Downloads > Settings > License Key to add the key.

You have to install the latest version of WPDM on your new site. The license key won’t validate in some older versions.

Send temporary wp-admin login info and license key in private reply if you need help.

Thanks.

Hi,

Thanks for your kind words. It truly means a lot to us.

Yes, it is possible to create a folder like structure using File Hosting and Sharing add-on https://www.wpdownloadmanager.com/download/file-hosting-sharing-add-on/ You will find the demo link in the page.

The folders in this add-on represent category and files represents packages. Each user has a main category and all other folders/categories are created as its child. Users can share packages with others using multiple sharing options.

If you want something different please let me know. It is also possible to replicate the actual directory structure of the server files. Try attaching a directory to the package and use the page template “Single Column, Image Top, Extended”.

And finally, if you want some kind of custom solution, our customization team ( https://www.wpdownloadmanager.com/download/custom-upgrade-service/ ) can develop it for you.

Best regards.

Hi,

Please unlock the key from the old domain. You can do that from your Purchases > Order Details page by clicking the “Generate Key” button. Or just send me the order id. I will unlock the key for you.

Closing this one, please reply here https://www.wpdownloadmanager.com/support/topic/license-key-not-working-after-migration-2

Thanks.

Hi,

Please unlock the key from the old domain. You can do that from your Purchases > Order Details page by clicking the “Generate Key” button. Or just send me the order id. I will unlock the key for you.

Thanks.

Email support handling this. Please check your inbox.

Sorry for the delayed reply. Please check the email support reply.

Hi Michael, Please send login info to check the issue on yoru site. -Regards

Hi,

Please install the latest version to fix the issue. Follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

Thanks.

Please send temporary wp-admin login info in private reply to check the issue.

Yes, it is possible. Just have to add some CSS classes, I forgot to add the button classes there. Here is the updated code,

<a class="wpdm-download-link btn btn-primary btn-sm" href="[download_url]" target=_blank>[link_label]</a>

The button text comes from the Link Label option in package settings. Or you can just replace [link_label] in the code with any text you want.

Just replace wpdmcategory with post_tag,

function wpdm_exclude_tag_terms_from_search($query) {

    if ($query->is_search && ! is_admin() ) {

        $taxquery = array(
            array(
                'taxonomy' ► 'post_tag',
                'field' ► 'slug',
                'terms' ► array( 'term','another' ), // exclude these terms from search
                'operator'► 'NOT IN'
            )
        );
        $query->set( 'tax_query', $taxquery );
    }

    return $query;
}
add_filter('pre_get_posts','wpdm_exclude_tag_terms_from_search');

Hi,

The issue was somehow related to the chunk upload. Deactivating chunk upload fixed the issue.

You are using a very old version of Download Manager Pro ( 4.9.2 ). Please install the latest version of Download Manager Pro for better performance and bug fixes.

Please follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

Thanks.

Do you have an FTP login? I need FTP info to debug the issue as the plugin editor isn’t allowing any changes.

Hi,

Which fields are shown twice? I don’t see anything in the link you sent above.

Could you please explain the issue little more and send temporary wp-admin login info in private reply so I can take a look?

Thanks.

Looks like WordPress doesn’t allow special characters in the username. Got the following error when tried 我们 as the username.

ERROR: This username is invalid because it uses illegal characters. Please enter a valid username.

You have to choose an English username but set the first name and last name in Chinese.

It depends on your Knowledge Base’s search feature. It is searching the Knowledge Base content before the shortcode being rendered. Even though your download contains the keyword “EPAL” the Download Manager shortcode doesn’t have this keyword. So, the Knowledge Base search can’t find a match.

You can place all your downloads somewhere else. Use the archive page add-on ( directory add-on ) shortcode which will provide easy sear and filter options. Then add the link to related doc in pacakge content.

Please send temporary wp-admin login info in private reply to check the “File Not Found” issue.

Are you using guest download? If the guest download is enabled users will be able to download files from that page which is pretty simple.

Please send temporary wp-admin login info in private reply to check the spinning issue.

There are many reasons for being filtered as spam. Using a reputed email service to send emails usually ensures that your email will reach inbox. There are lots of articles out there about his topic. Here is one from sendgrid https://sendgrid.com/blog/10-tips-to-keep-email-out-of-the-spam-folder/