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Download is working now. /wp-content/uploads/wpdm-cache/ directory was missing in your installation. Deactivating and reactivating the Download Manager fixed that issue.
Please send temporary wp-admin login info as a private reply.
Note: Don’t change plugin code for customization as it’ll be lost during update.
The user level is there. It is not visible because the text color matches the background color of the panel. Maybe one of the plugins or active themes changing the WPDM panel color. You can try deactivating other plugins to find out which one it is or just add some custom CSS like the following to your theme customizer to change the text color.
.wpdm-user-dashboard .card-tag{
color: #FF9933 !important;
}Probably another plugin is creating the issue. Please try deactivating other plugins to check which one is it. Send temporary wp-admin and FTP login info as a private reply if you need further assistance.
Please go to your order details page and complete the payment from there.
Hi,
Could you please try purchasing a new license using another browser or using an incognito browser window ( private browsing )? PayPal is working for other users. If still having issues then pay the renewal fee here https://paypal.me/w3eden?country.x=US&locale.x=en_US and let me know.
Best regards.
Maybe you are using an older version of the plugin. Please download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases and install it on your site. Let me know if you face any issues with accessing the latest version. Thanks.
Hi Terry,
Thanks for choosing our product. And really glad to know that you also liked the product. I have assigned the full access pack to your account. The duplicate purchase is possible because many users purchase the same product multiple times for separate projects/clients.
Best regards.
Please send me details of both payments ( emails or receipts you received for those payments ). More details will help us identify the double payments issue. Now using the order id we can only find one payment for WPDM5E83603119A8C
Please send temporary wp-admin login info as a private reply to check the issue.
> The page load issue seems to be related to your server. On my test page loads are okay sometimes then again it loads a bit slow for some links. The result is arbritary. Also, you are using a cache plugin which means the WPDM Addon isn’t running the query each time you are requesting a page, the server is just sending a static page.
> Fixed the pagination and tab issue. One of your plugins or active theme adding Bootstrap JS, So I had to deactivate WPDM Bootstrap JS.
Please download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases and install it, Then save your license key.
Hi,
I see it is taking some time to deliver your email. So the ” Private Download Link Expiration Period:” was expiring which was set to only 3 minutes. I have increased it and tested a download. There was no issue with the download after that.
Thanks.
Hi Lisa,
Login did work when I tried. And yes, there is a bug in the “custom email lock title” feature just like you reported. I have added a patch on your setup to fix this issue and it is working as expected. The patch will be added in the next release of Download Manager too.
Thanks.
Could you please send temporary wp-admin login info in private reply? I will check all related package settings to find out where the issue is coming from.
Sorry, The update hasn’t been released yet. For now, you can fix the message by setting a custom message in “Message after submit:” option.
Hi,
We will fix this issue in the next release of the Gutenberg add-on which is coming soon. In a recent update of the core plugin, there have been some changes in the way custom templates is managed. This issue is related to that.
Thanks.
Please logout and login again from Downloads > Settings > Updates Tab. If that doesn’t work then upgrade manually. You can download the latest version here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
Could you please send temporary wp-admin login info? If User Interface settings doesn’t reflect on the frontend then there might be a plugin conflict.
Please check the following screenshot. Click the indicated icon to copy the download URL from the modal.
https://drive.google.com/uc?id=12jUlFn-Ju4G8jutpe_OB2utZj4xr-HFq