Shahriar

Please go to your order details page and complete the payment from there.

Hi, Verified your license and updated the plugin to the latest version.

Maybe you are using an older version of the plugin. Please download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases and install it on your site. Let me know if you face any issues with accessing the latest version. Thanks.

Hi Terry,
Thanks for choosing our product. And really glad to know that you also liked the product. I have assigned the full access pack to your account. The duplicate purchase is possible because many users purchase the same product multiple times for separate projects/clients.
Best regards.

Please send me details of both payments ( emails or receipts you received for those payments ). More details will help us identify the double payments issue. Now using the order id we can only find one payment for WPDM5E83603119A8C

> The page load issue seems to be related to your server. On my test page loads are okay sometimes then again it loads a bit slow for some links. The result is arbritary. Also, you are using a cache plugin which means the WPDM Addon isn’t running the query each time you are requesting a page, the server is just sending a static page.

> Fixed the pagination and tab issue. One of your plugins or active theme adding Bootstrap JS, So I had to deactivate WPDM Bootstrap JS.

Hi,

I see it is taking some time to deliver your email. So the ” Private Download Link Expiration Period:” was expiring which was set to only 3 minutes. I have increased it and tested a download. There was no issue with the download after that.

Thanks.

Could you please send temporary wp-admin login info in private reply? I will check all related package settings to find out where the issue is coming from.

Hi,
We will fix this issue in the next release of the Gutenberg add-on which is coming soon. In a recent update of the core plugin, there have been some changes in the way custom templates is managed. This issue is related to that.
Thanks.

Please logout and login again from Downloads > Settings > Updates Tab. If that doesn’t work then upgrade manually. You can download the latest version here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

Please check the following screenshot. Click the indicated icon to copy the download URL from the modal.

https://drive.google.com/uc?id=12jUlFn-Ju4G8jutpe_OB2utZj4xr-HFq

Hi,

It seems you are diving your users into 2 sections. You can create another role XYZ. And then when creating packages set access roles based on your requirements. But don’t set the ‘Subscriber’ role in access settings as it is the default role after registration.

After reviewing the new user, add the additional role to the new users and they will be able to access their files after role update.

Thanks.