Shahriar

Please try now. Unlocked the key from localhost.

Sorry for the delayed reply. Unlocked your key. The key should work on your new domain now.

Hi Eric,

Unlocked your key from your old domain. The key should work on your new site now.

Thanks.

Your server is blocking the ajax request that prepares the password generator options. Please ask your server support to allow the request. Here is the response server send when sending the ajax,

https://www.evernote.com/l/AUcMJUJt9uFPXbz2JjyOqrZVy1vMWucwrYcB/image.png

The category column is visible now in all package table. Deactivate all other plugins to test if there was a conflict. And that fixed the issue. But reactivating all plugins again didn’t bring the problem back. So, it seems all is well now.

There is a _ at the beginning of the option name.

Please send me the key in private reply. The key may be linked to another domain.

You can align the dates using some CSS in your custom template. Please send temporary wp-admin login info in private reply if you want me to add the code.

Or just wrap your [create_date] in a span and set a fixed inline width to align all dates.

Hi,

There shouldn’t be a limit in upload as we are using chunk upload. Please send temporary wp-admin login info in private reply if you want me to check the issue.

And I hope the other issues have been solved as you have marked the ticket as resolved.

Thanks.

Please check now. I have cloned the Call To Action 1 template and removed page link from there.

If you want to get just the download URL you can generate it from All Packages page. Copy the URL and use it with any text you want on the blog post.

https://www.evernote.com/l/AUdbmPlfkqBNe5QPADxc1TS8BAJi4rSrKWIB/image.png

If you want users to signup before download then you should use the package URL, not the download URL.

Please install the Page Templates add-on ( https://demo.wpdownloadmanager.com/wpdmpro/download/attached-server-dir/ ) to add template support in Crypton theme.

The Crypton theme has its own template for details page. That’s why page template from package setting doesn’t apply automatically. The Page Template add-on adds the support to overcome this limitation.

Please send temporary wp-admin login info in private reply to check the issue.

Hi,

Update the plugin manually for now. We are checking the issue. This issue is related to our server, nothing is wrong with the Download Manager plugin itself.

You can download the latest version here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

Thanks.

Hi Steffen, I sent an email from Tools Check email page but receive no email in my inbox. So I think email still not working on your site. You mentioned before that you were receiving other emails. Where are you getting those emails from?

Hi Timothy, Please send temporary wp-admin login info in private reply so I can check the issue on your server. Are you using File Cart add-on?

Please set ‘None Selected’ in Downloads Settings Frontend Login Page option. That should stop the redirect to the WPDM login page.

@Michael, You just have to install the downloaded plugin. Nothing else.

@Guilherme, We are checking the issue. Please update manually for now.

It shouldn’t ask the key twice if the key is saved in the options table. Is there any chance some other plugin is removing/deleting your options?

If that happens again please check your options table for this key _wpdm_license_key If that doesn’t exist that means the option has been deleted somehow.

The package is visible now on category shortcode. I did miss the point in at first. But in your last reply, it was clear what you meant.

What sub-folder are you referring to?

Hi,

You can use the Archive Page shortcode to show your downloads on the Homepage. You can choose any view you want using link template. Which template are you using in your category page? Use the same template in archive shortcode.

If you have any confusion about the shortcode, please install TinyMCE add-on. It has a visual interface to insert shortcodes.

If you need further assistance, send temporary wp-admin login info in private reply.

Thanks.

I have added some custom code on your Category Manager add-on. Now new categories created from frontend should copy the access settings from parent category.

https://www.evernote.com/l/AUfwYIQE_z5FeKPwmQAOuBkiF5l2SVsrKCoB/image.png

Found the issue. It was actually related to the Font Awesome version added in the viewer.

Please replace the following code from /wpdm-pdf-viewer/tpls/viewer.php file,

<?php echo WPDM_BASE_URL; ?>assets/fontawesome/css/fontawesome.min.css

with https://use.fontawesome.com/releases/v5.1.0/css/all.css

https://www.evernote.com/l/AUeI8xe6zolLmrExtTFT70sElUyUrMcVwZ8B/image.png

We will add the patch in the next release of the PDF Viewer add-on.

Thanks.

Hi,

I checked the issue using some debug plugins. The stats don’t show data indicating extra query or request due to Download Manager. But I did notice the speed issue. Though it is random. Sometimes pages are loading normally but some requests take longer.

Could you please send me the server error log file? Sometimes the log is helpful to find possible conflict issues.

Usually, speed issue can be solved easily using a cache plugin as the plugin sends the cached content instead of preparing the page dynamically on each request. But your current cache plugin doesn’t seem to be working correctly. You might try another cache plugin to check if that has any effect on performance.

Best regards.

There is no difference between the WordPress user and WPDM user. WPDM registration shortcode just provides a custom UI for the registration form and you can put it anywhere you want. After registration users are added to the same list.

For your 300 users, you can signup them in your system using a custom script and mail the login details. This makes thing easier for your user. But you have to develop that custom script. So, a little bit more work for you.

Hi,

Premium Package doesn’t have multiple period support.

For your use case, WP Pro Membership add-on is the better fit. You can create as many memberships as you want. Each membership has it’s own billing cycle. You have to create 2 membership level i.e. Monthly and Yearly. And user will get access based on their membership.

There is a basic difference between the Premium Package and Pro Membership. In membership add-on the levels are global you can share them with all products. But in Premium Package prices are only for the single product. Each product has its own price.

If a user subscribes to a membership then he/she gets access to all products of that membership level.

Thanks.