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Then the issue could be related to ImageMagick policy file.
Edit the ImageMagick policy.xml file to uncomment this line.
<!-- <policy domain="module" rights="none" pattern="{PS,PDF,XPS}" /> -->
And change it from rights="none" to rights="read|write"
<policy domain="module" rights="read|write" pattern="{PS,PDF,XPS}" />
Ask your server support to help you with this.
Directory Add-on sidebar view hides the package when the user doesn’t have access to it. If you want I can add some minor changes there to show all files.
The details page issue may be related to your custom page template. Try using a default page template. Or send temporary wp-admin login info in private reply so I can check the issue.
Hi,
I’ve unlocked the for order id 5a5cf916a3fa2. Please try now.
If still having an issue send temporary wp-admin login info in private reply. I’ll install it for you.
Thanks.
Maybe a Bootstrap JS/CSS conflict issue. You can try deactivating WPDM Bootstrap JS/CSS from the basic settings page.
Hi,
We will add the missing translations in the next update. For now, you can edit the /plugins/wpdm-custom-access-level/wpdm-my-downloads.php file to add the translations. Let me know if you can’t find the words you are looking for.
Thanks.
Could you send the FTP login? Also, keep the previous temporary wp-admin login active.
Hi! I’ve installed the latest version ( 4.7.9 ) of Download Manager there. Everything should work as usual now. Thanks.
Hi,
You can use the Download Manager language file template to create your own translation file. The template file is located here /download-manager/languages/download-manager.pot
Use software like PoEdit to create your translation file from the template file.
Thanks.
No option available to sort file list. Although possible through customization.
Add asort($files); after line 20 in /download-manager/tpls/admin/metaboxes/attached-files.php file for ascending sort in admin side.
https://www.evernote.com/l/AUexFci2-bRE-ZIxSoyCHE4pgEiQ1MFhECAB/image.png
Add asort($allfiles); after line 80 in /download-manager/libs/class.FileList.php file for ascending sort in front side.
https://www.evernote.com/l/AUfvIogdFT5NO7-Kmtp6wdc3wOYAni3c0zkB/image.png
If you have a CSV describing each file then you can use the Advanced CSV importer add-on to import all files using a single operation.
But if CSV is not available then the option is manually increasing the limit of file per page. You can do that from line no 146 in /download-manager/admin/tpls/import.php file. Each file will create a package/post when you are using the directory import.
PDF Viewer doesn’t support remote file yet. But you can add support by performing the following code customization.
Replace return $html; on line 30 in wpdm-pdf-viewer.php file with the this code,
return "<iframe id='viewer-{$pid}' class='thumbnail' src='{$url}' style='width: 100%;height: 700px;margin-bottom: 15px'></iframe></iframe>";
Send temporary wp-admin login info in private reply if you need help with the customization.
The AS3 Manager page is still in the beta stage. It isn’t 100% functional yet.
But the meta box in add/edit package page should work. Please send temporary wp-admin login info in private reply to check the issue in add new/edit package page.
Hi Guilherme,
The notice says WPDM files does not exist. That means file upload failed when you manually updated the plugin. You can send temporary wp-admin login info in private reply from a new support ticket. I will install the update for you.
Thanks.
1 ) It is not possible to show the next 10 packages with category shortcode. You have to use the pagination for that.
2 ) Please send me the page link. A custom CSS can fix the alignment issue.
3 ) You can use the single package [wpdm_package id='pack_id' template="template_id"] shortcode side by side to show 2/3 packages.
Hi,
You can enable the “Open in Browser” option from WPDM Basic Settings page to open the file in the browser instead of starting the download. Customization is required to connect the PDF file with your pdf viewer plugin.
WPDM has a PDF Viewer add-on ( https://www.wpdownloadmanager.com/download/wordpress-pdf-viewer/ ). You can check it out too. The add-on shows an embedded PDF viewer.
Thanks.
Package Locks don’t have the bulk update options yet. We will add the support in the next release of the add-on.
Please send temporary wp-admin login info in private reply to check the issue.
Hi,
There is no add-on yet to recover abandoned orders.
But the process will be somewhat similar to what you have explained above. You can get abandoned orders from wp_ahm_orders table. Those orders are in processing state. Then use the email to send email to the customer.
Thanks.
Please send me an URL to check the issue. Most probably another font awesome is being enqueued on the page using the same id.
To update old packages you have to use the “Update All” buttons in the settings page.
https://www.evernote.com/l/AUeeugt6gS9P8ZdtEiwUE_Ba2adcfZFQYrIB/image.png
Could you please send wp-admin and FTP info of the dev site? Maybe a directory ( /download-manager/cache/pdfthumbs/ ) permission issue.
Hi,
Sorry, it is not possible yet.
WordPress PDF viewer add-on has a partial support for password lock. After inserting password the viewer loads the pdf. You can check the demo here https://demo.wpdownloadmanager.com/wpdmpro/download/password-protected-pdf-file/
Thanks.
I have tested this again from different browsers for many many times in the last 24 hours. Still no error. Please ask your visitor which browser they are using when the error occurs.
Also, you mentioned that you are sending emails. Have you activated the email download link option in any package? Or is it just an email you are sending to your subscribers and the email has some package links?